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Q111. A technician has been notified that recent vulnerabilities have been discovered related to a type of SOHO router. The technician has verified that all connections and settings are appropriate. Which of the following actions should the technician take NEXT? 

A. Change the router firewall settings 

B. Check for and apply a firmware update 

C. Reconfigure the QoS settings 

D. Change router user-names and passwords 


Q112. A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet. Which of the following ports should be allowed? 

A. 143 

B. 23 

C. 443 

D. 3269 

E. 3389 


Q113. A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop? 

A. Re-join the computer to the domain 

B. Reboot the PC as the domain will automatically rebuild the relationship 

C. Update the BIOS using the latest version 



Q114. A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs? 

A. Prebuilt image using PXE 

B. Single solid state/flash drive with answer file 

C. Hot swappable image drive 

D. Internal hard drive partition with the image 


Q115. A technician has been tasked with disposing of hard drives that contain sensitive employee data. Which of the following would be the BEST method to use for disposing of these drives? 

A. Recycling 

B. Shredding 

C. Overwriting 

D. Reformatting 


Q116. Which of the following Windows utilities would MOST likely be used to identify system errors? 

A. System Restore 

B. Event Viewer 

C. Security Center 

D. Windows Defender 


Q117. A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine. Which of the following is the LAST thing the technician should do? 

A. Educate the user regarding Internet browsing best practices 

B. Update the anti-malware software on the user’s PC 

C. Schedule scans and run updates 

D. Enable system restore and create restore point 


Q118. Which of the following commands are used from a Linux command line interface to elevate a user’s access level to administrative privilege? (Select TWO). 

A. chmod 

B. passwd 

C. sudo 

D. su 

E. runas 

F. pwd 

Answer: C,D 

Q119. A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions? 

A. Repair Disk 





Q120. A user’s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed. Which of the following should be done throughout the day to BEST resolve this issue? 

A. Reset to the smartphone to factory default. 

B. Uninstall any unused apps. 

C. Close all running apps. 

D. Charge the smartphone.