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NEW QUESTION 1
A university Advancement office wants to track school historical data for tagged outreach and donation opportunities.
Which Education Data Architecture functionality should the consultant recommend?

  • A. Education History
  • B. Program Plan
  • C. Attribute
  • D. Relationship

Answer: A

Explanation:
Education History is an EDA functionality that the consultant can recommend to track school historical data for tagged outreach and donation opportunities. Education History is a feature that allows the consultant to store information about a Contact??s previous or current education at an educational institution. Education History can be used to track various types of information, such as school name, degree, major, minor, class year, or sports team. The consultant can use Education History to segment and target alumni based on their school historical data. Program Plan, Attribute, and Relationship are not EDA functionalities that can track school historical data for tagged outreach and donation opportunities. References:
✑ https://powerofus.force.com/s/article/EDA-Education-History
✑ https://powerofus.force.com/s/article/EDA-Education-History-Create

NEW QUESTION 2
The CRM steering committee that oversees the university's Salesforce implementation needs guidance on governance best practices.
Which best practice should a consultant recommend?

  • A. Assign only department leaders as champions.
  • B. Ask committee members to Join a local Salesforce group.
  • C. Hold a standing committee meeting.

Answer: B

Explanation:
The consultant should recommend to hold a standing committee meeting as a governance best practice for the CRM steering committee that oversees the university??s Salesforce implementation. A standing committee meeting is a meeting that occurs regularly and consistently with a fixed agenda and attendees. A standing committee meeting can help the CRM steering committee oversee the university??s Salesforce implementation by providing a forum to review progress, discuss issues, make decisions, or communicate updates. Assigning only department leaders as champions, asking committee members to join a local Salesforce group, or creating a change management plan are not governance best practices that the consultant should recommend for the CRM steering committee that oversees the university??s Salesforce implementation. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://trailhead.salesforce.com/en/content/learn/modules/org-change- management

NEW QUESTION 3
A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.
How should the consultant prepare for implementation?

  • A. Choose a middleware tool to integrate EDA.
  • B. Build applicable API customizations.
  • C. Export all existing Salesforce data.
  • D. Map Salesforce custom objects to EDA objects.

Answer: D

Explanation:
The consultant should map Salesforce custom objects to EDA objects to prepare for installing EDA into an existing Salesforce org. This means identifying which custom objects in the existing org have similar or equivalent functionality as EDA objects, and mapping their fields and relationships accordingly. This will help the consultant determine which custom objects can be replaced by EDA objects, which custom objects need to be integrated with EDA objects, and which custom objects need to be retained as they are. Choosing a middleware tool to integrate EDA, building applicable API customizations, and exporting all existing Salesforce data are not tasks that the consultant should do to prepare for installing EDA. References:
✑ https://powerofus.force.com/s/article/EDA-Migrate
✑ https://www.salesforce.org/wp- content/uploads/2019/03/Education_Cloud_Migration_Guide.pdf

NEW QUESTION 4
A large university integrates over one million student Consult records from its Student Information System (SIS) ................... The university has adopted the Education Data Architecture (EDA) Administrative account ................................................ Records in Salesforce is Integration User.
What should the consultant discuss with the university?

  • A. API call limits
  • B. Ownership data skew
  • C. Account data skew
  • D. OAuth token limits

Answer: B

Explanation:
Ownership data skew is what the consultant should discuss with the university, because it is a potential performance issue that can occur when a large number of records are owned by a single user. In this case, the Integration User owns over one million Contact records, which can cause slow or failed queries, reports, or list views. The consultant should advise the university to distribute the ownership of the records among multiple users or queues to avoid ownership data skew. API call limits, account data skew, and OAuth token limits are not relevant to this scenario. References:
✑ https://help.salesforce.com/s/articleView?id=sf.data_skew_ownership.htm&type=5
✑ https://developer.salesforce.com/blogs/engineering/2012/04/avoid-account-data-skew-for-peak-performance.html

NEW QUESTION 5
A college is planning an advancement campaign and wants to create a report using Cross Filters that segments business school alumni by Household who work for Fortune 500??
Which report should the consultant create to meet the requirement?

  • A. Contact and Account report
  • B. Contact and Affrications report
  • C. Contact and Relationships report

Answer: A

Explanation:
A Contact and Account report can be used to segment business school alumni by Household who work for Fortune 500 companies using Cross Filters. The report can filter Contacts by their Primary Affiliation to the business school and their Household Account Name, and then use a Cross Filter to show Accounts with Account Type equals Fortune 500. A Contact and Affiliations report can show the affiliation details of Contacts, but not their Household information. A Contact and Relationships report can show the relationship details of Contacts, but not their Account Type. References:
✑ https://help.salesforce.com/s/articleView?id=sf.reports_cross_filters.htm&type=5
✑ https://powerofus.force.com/s/article/EDA-Reports

NEW QUESTION 6
A university is migrating from its Education Data Architecture org to Education Cloud. Which consideration should the consultant discuss with the university?

  • A. Education Cloud uses the Household Account model.
  • B. Education Cloud uses the Administrative Account model
  • C. Education Cloud uses Person Accounts.

Answer: B

Explanation:
✑ Understanding Account Models in Education Cloud: Education Cloud typically uses the Administrative Account model to manage relationships and hierarchies between contacts (students, parents, etc.) and accounts (departments, institutions, etc.).
✑ Administrative Account Model: This model allows educational institutions to maintain a structured and organized view of their data, which is essential for managing various relationships and processes within the institution.
✑ Migration Considerations:
✑ Steps to Implement: References:
✑ Salesforce Education Cloud Documentation: Salesforce Help: Administrative Account Model

NEW QUESTION 7
The IT administrator at a university would like to understand the Table-Driven Trigger Management (TDTM) framework in the Education Data Architecture (EDA).
What is a benefit the consultant should discuss with the client?

  • A. TDTM prevents custom triggers.
  • B. TDTM mitigates data skew.
  • C. TDTM controls the order in which operations execute.

Answer: C

Explanation:
TDTM is a framework that allows administrators to customize the behavior of Education Data Architecture (EDA) by defining triggers, classes, and custom settings2. One of the benefits of TDTM is that it controls the order in which operations execute, which can improve performance and avoid conflicts or errors2. For example, TDTM can ensure that account names are updated before affiliations are created, or that contact roles are deleted before opportunities are closed2. References: Salesforce Education Cloud Academy: Consultant Fundamentals, [TDTM Documentation]

NEW QUESTION 8
A university needs an email marketing tool that all program staff can use for mass communications. Program staff need to send emails that list missing application items to students. The items are stored on a custom object in Salesforce. It is important that program staff only have access to their own department's marketing materials, leads, prospects, and templates.
Which solution should the consultant recommend?

  • A. Salesforce Mass Email
  • B. Custom automation with an email alert
  • C. Marketing Cloud
  • D. Digital Engagement Messaging

Answer: C

Explanation:
Marketing Cloud is a solution that the consultant can recommend to meet the requirement of providing an email marketing tool that all program staff can use for mass communications, and that can send emails that list missing application items to students. Marketing Cloud is a product that allows users to create and manage personalized and targeted email campaigns for customers or prospects. Marketing Cloud also integrates with Salesforce, so users can leverage their CRM data to segment and customize their email messages. Marketing Cloud also provides features such as Business Units and Roles, which can help control access to data, content, subscribers, reports, and settings for each program staff. Salesforce Mass Email, custom automation with an email alert, and Digital Engagement Messaging are not solutions that can meet the requirement of providing an email marketing tool that all program staff can use for mass communications, and that can send emails that list missing application items to students. References:
✑ https://www.salesforce.com/products/marketing-cloud/overview/
✑ https://trailhead.salesforce.com/en/content/learn/modules/marketing-cloud-basics

NEW QUESTION 9
A university has a centralized IT team and a committee that oversees data governance and change management. Recruiters want access to Corporate Relations data. Corporate Relations wants access to Executive Education information. The Alumni Relations office wants to work with every department.
Which Salesforce environment strategy should the consultant recommend?

  • A. One Salesforce environment for Recruitment and a separate Salesforce environment for the other business units
  • B. Separate Salesforce environments for each business unit
  • C. One Salesforce environment for all business units
  • D. One Salesforce environment for Alumni Relations and a separate Salesforce environment for the other business units

Answer: C

Explanation:
The consultant should recommend one Salesforce environment for all business units as a Salesforce environment strategy for the university. This means that the university will have a single Salesforce org that will support the needs and processes of all the business units, such as Recruitment, Corporate Relations, Executive Education, and Alumni Relations. This can help the university achieve data consistency, visibility, and collaboration across the business units, and leverage the centralized IT team and the data governance and change management committee. The consultant can also help the university implement security and sharing settings to control access and visibility of data for each business unit. Having separate Salesforce environments for each business unit, or for Recruitment or Alumni Relations only, are not Salesforce environment strategies that the consultant should recommend for the university. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://trailhead.salesforce.com/en/content/learn/modules/org-setup

NEW QUESTION 10
A customer wants to learn more about Salesforce.org solutions built by the community. What are two resources a consultant can recommend?
Choose 2 answers.

  • A. Product Documentation: Is a Pro Bono Project the Right Fit
  • B. Power of Us Hub Group: CumulusCI (CCI)
  • C. Product Documentation: Get Started with Open Source Commons
  • D. Power of Us Hub Group: Open Source Commons & Community Sprints

Answer: BD

Explanation:
The Power of Us Hub Group: CumulusCI (CCI) and the Power of Us Hub Group: Open Source Commons & Community Sprints are two resources that the consultant can recommend to learn more about Salesforce.org solutions built by the community. CumulusCI is a tool that helps developers build, test, and deploy Salesforce.org solutions using a standardized process. Open Source Commons & Community Sprints are events where community members collaborate on building and improving Salesforce.org solutions. Product Documentation: Is a Pro Bono Project the Right Fit and Product Documentation: Get Started with Open Source Commons are not resources that teach about Salesforce.org solutions built by the community, but rather resources that help customers decide whether to apply for a pro bono project or join the Open Source Commons program. References:
✑ https://powerofus.force.com/s/group/0F980000000CjQOCA0/cumulusci-cci
✑ https://powerofus.force.com/s/group/0F980000000CjQSCA0/open-source- commons-community-sprints

NEW QUESTION 11
The Advancement office is evaluating the capabilities of Education Cloud. The office needs to ingest, harmonize, and analyze batch data from its Education Cloud org and other systems.
Which solution should the consultant recommend?

  • A. Flow with evocable action
  • B. Data Cloud
  • C. Data Processing Engine

Answer: B

Explanation:
✑ Data Integration and Analysis:
✑ Capabilities of Data Cloud:
✑ Implementation Steps:
References:
✑ Salesforce Documentation: Salesforce Data Cloud

NEW QUESTION 12
The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.
Which component should the consultant recommend to meet their needs?

  • A. Pathways
  • B. Success Plans
  • C. Path

Answer: A

Explanation:
Pathways and Plan Requirements are two components that the consultant can recommend to meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. Pathways is a component that allows users to create and manage academic plans for students, such as majors, minors, or certificates. Pathways can help students and advisors picture academic options more clearly by showing the courses and requirements needed to complete an academic plan. Plan Requirements is a component that allows users to define and group the requirements for an academic plan, such as credits, courses, or electives. Plan Requirements can help students and advisors visualize degree requirements by showing the progress and status of each requirement for an academic plan. Success Plans and Path are not components that can meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Pathways
✑ https://powerofus.force.com/s/article/SSHub-Plan-Requirements

NEW QUESTION 13
A consultant is working with a customer who already uses Salesforce and wants to enable Education Cloud. The consultant has confirmed that Education Cloud can work in the customer's existing environment.
Starting in a sandbox, which location should the consultant visit to enable Education Cloud in the existing environment?

  • A. App Launcher
  • B. Setting
  • C. My Account

Answer: B

Explanation:
✑ Enabling Education Cloud in Existing Environment:
✑ Steps to Enable Education Cloud:
✑ Verification: References:
✑ Salesforce Help: Enable Education Cloud

NEW QUESTION 14
A customer wants to learn more about Salesforce.org solutions built by the community.
Which resource should a consultant recommend?

  • A. Trailblazer Community: Open Source Commons & Community Sprints
  • B. Product Documentation: Is a Pro Bono Project the Right Fit?
  • C. Trailblazer Community: Cumulus I (CCI)

Answer: A

Explanation:
The consultant should recommend Trailblazer Community: Open Source Commons & Community Sprints as a resource where the customer can find more information on Salesforce.org solutions built by the community. Trailblazer Community is a platform that connects Salesforce customers, partners, employees, and enthusiasts to learn, share, and collaborate on Salesforce topics and projects. Trailblazer Community: Open Source Commons & Community Sprints is a group within Trailblazer Community that provides information on Salesforce.org solutions built by the community, such as open- source projects, community sprints, or community-led webinars. The customer can also join discussions, forums, or blogs related to Salesforce.org solutions built by the community on Trailblazer Community: Open Source Commons & Community Sprints. Product Documentation: Is a Pro Bono Project the Right Fit?, Trailblazer Community: Cumulus I (CCI), or AppExchange are not resources where the customer can find more information on Salesforce.org solutions built by the community. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/trailblazer-community-basics
✑ https://trailblazercommunitygroups.com/sprints/

NEW QUESTION 15
A school for continuing education needs to track program costs within its budget and related revenue streams each program brings to the school.
Which Salesforce solution should the consultant consider?

  • A. Accounting Subledger
  • B. Program Management Module
  • C. Grants Management

Answer: B

Explanation:
The consultant should consider Program Management Module as a Salesforce solution to track program costs within its budget and related revenue streams
each program brings to the school for the school for continuing education. Program Management Module is a product that allows users to manage programs, services, or interventions for their constituents. Program Management Module can help the school for continuing education track program costs within its budget and related revenue streams each program brings to the school by using features such as Programs, Services, Service Deliveries, or Service Reports. The consultant can also leverage other tools such as reports, dashboards, or formulas to track and analyze program costs and revenue streams. Accounting Subledger, Grants Management, or Marketing Cloud are not Salesforce solutions that can track program costs within its budget and related revenue streams each program brings to the school for the school for continuing education. References:
✑ https://www.salesforce.org/products/program-management-module/overview/
✑ https://powerofus.force.com/s/article/PMM-Overview

NEW QUESTION 16
A business school plans a phased Salesforce implementation for its MBA program, Executive Education, Career Advising, and ..
* Executive Education data is largely managed in its own system
* The MBA program is managed in a custom admission system that is integrated will the student information System (SIS)
* Career Advising and Alumni Relations share systems with other university departments
* The consultant has recommended a ??crawl, walk, run?? strategy
Which department should the consultant recommend for the initial ??crawl?? phase?

  • A. Career Advising
  • B. Executive Education
  • C. MBA program

Answer: C

Explanation:
The MBA program is the best candidate for the initial ??crawl?? phase because it already has a custom admission system that is integrated with the SIS, which can be leveraged for Salesforce implementation. Executive Education data is largely managed in its own system, which may require more complex integration or migration. Career Advising and Alumni Relations share systems with other university departments, which may involve more stakeholders and dependencies. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-implementation
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-integrations

NEW QUESTION 17
An Admissions Department is evaluating data analytics tools to help determine the likelihood that accepted students will enroll at its school.
Which solution should the consultant recommend?

  • A. Advisor Link Pathways
  • B. Tableau Prep Builder
  • C. Einstein Next Best Action
  • D. Einstein Prediction Builder

Answer: D

Explanation:
Einstein Prediction Builder is a solution that the consultant can recommend to help the Admissions Department determine the likelihood that accepted students will enroll at its school. Einstein Prediction Builder is a feature that allows users to create custom predictions based on their Salesforce data, using artificial intelligence. Einstein Prediction Builder can be used to predict various outcomes, such as churn, retention, conversion, or enrollment. The Admissions Department can use Einstein Prediction Builder to create a prediction field on the Opportunity object that indicates the probability of an accepted student enrolling at the school. Advisor Link Pathways, Tableau Prep Builder, and Einstein Next Best Action are not solutions that can help the Admissions Department determine the likelihood that accepted students will enroll at its school. References:
✑ https://help.salesforce.com/s/articleView?id=sf.einstein_prediction_builder.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/einstein_prediction_build er_basics

NEW QUESTION 18
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