Renewal Salesforce Certified Education Cloud Consultant Exam Education-Cloud-Consultant Practice Exam

NEW QUESTION 1
The university advancement team wants the ability to track students?? prior and current connections to other schools.
Which two object should the consultant evaluate to connect students to other educational institutions?

• A. Education History and Affiliations
• B. Relationship and Affiliations
• C. Affiliations and Program Plan

Answer: A

Explanation:
The consultant should evaluate the Education History and Affiliations objects to connect students to other educational institutions. Education History tracks the previous or current education of a Contact, such as the school name, degree, and graduation date. Affiliations track the relationship between a Contact and an Account, such as a student and a school. Relationship is an object that tracks the personal or professional connection between two Contacts, not between a Contact and an Account. Program Plan is an object that defines the requirements for completing an academic program, not the connection to a school. References:
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_education_history.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_affiliation.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_relationship.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_program_plan.htm&type=5

NEW QUESTION 2
The Advancement office is replacing its old CRM system with Salesforce.
After creating its technology roadmap and fundraising timeline, the new Salesforce environment may go live during a major capital fundraising campaign.
Which critical factor should the consultant identify?

• A. Resource availability
• B. Technical complexity
• C. Staff cross-training
• D. Cost of the implementation

Answer: A

Explanation:
The consultant should identify resource availability as a critical factor for the Advancement office??s new Salesforce environment going live during a major capital fundraising campaign. Resource availability refers to the amount and type of resources that are needed and available for a project, such as staff, time, budget, or equipment. Resource availability is a critical factor for the Advancement office??s new Salesforce environment going live during a major capital fundraising campaign, because it can affect the project scope, timeline, quality, and success. The consultant should assess and plan for resource availability to ensure that the project can be completed and delivered without compromising the fundraising campaign. Technical complexity, staff cross-training, and cost of the implementation are not critical factors for the Advancement office??s new Salesforce environment going live during a major capital fundraising campaign. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management-basics-plan

NEW QUESTION 3
An elementary school wants to implement an out-of-the-box solution to track enrollments by grade.
Which solution should the consultant recommend?

• A. K-12 Architecture Kit
• B. Nonprofit Success Pack
• C. Education Data Architecture
• D. Program Management Module

Answer: A

Explanation:
The consultant should recommend K-12 Architecture Kit as an out-of-the-box solution to track enrollments by grade for the elementary school. K-12 Architecture Kit is a solution that extends EDA to meet the needs of K-12 schools. K-12 Architecture Kit provides objects and features to track student information, such as grades, attendance, and program enrollments. The consultant can help the elementary school configure and customize K-12 Architecture Kit to track enrollments by grade using features such as Grade Enrollment or Grade Level. Nonprofit Success Pack, Education Data Architecture, and Program Management Module are not out-of-the-box solutions to track enrollments by grade for the elementary school. References:
✑ https://github.com/SalesforceFoundation/k12-architecture-kit
✑ https://powerofus.force.com/s/article/K12-Architecture-Kit

NEW QUESTION 4
A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.
What is one benefit of Open Source Common Projects the consultant can share with the college?
Choose 1 answer.

• A. Projects are owned solely by Salesforce.org.
• B. Projects focus on replacing paid solutions.
• C. Projects go through a Salesforce Security review.
• D. Projects allow only a few participants.

Answer: C

Explanation:
One benefit of Open Source Common Projects that the consultant can share with the college is that projects go through a Salesforce Security review. This means that the projects are evaluated and approved by Salesforce for their security standards and best practices. This ensures that the projects are safe and reliable for customers to use. Projects are not owned solely by Salesforce.org, but rather by the community. Projects do not focus on replacing paid solutions, but rather on enhancing existing solutions or addressing gaps. Projects do not allow only a few participants, but rather welcome anyone who wants to contribute. References:
✑ https://www.salesforce.org/open-source-commons/
✑ https://www.salesforce.org/blog/announcing-open-source-commons/

NEW QUESTION 5
A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The data exported from SIS needs to be automatically modified to correspond to values in Salesforce.
Which integration approach should the consultant recommend?

• A. Lightning Connect
• B. Salesforce Data Import Wizard
• C. ETL tool
• D. Salesforce Data Loader

Answer: C

Explanation:
An ETL tool is an integration approach that the consultant should recommend to populate data from the SIS to Salesforce, and automatically modify the data to correspond to values in Salesforce. An ETL tool is a software application that can extract, transform, and load data from one system to another. An ETL tool can perform data transformations such as mapping, filtering, sorting, and aggregating, to ensure that the data from the SIS matches the values in Salesforce. Lightning Connect, Salesforce Data Import Wizard, and Salesforce Data Loader are not integration approaches that can automatically modify the data to correspond to values in Salesforce. References:
✑ https://developer.salesforce.com/docs/atlas.en-us.integration_patterns_and_practices.meta/integration_patterns_and_practices/in teg_pat_what_is_etl.htm
✑ https://trailhead.salesforce.com/en/content/learn/modules/data-integration-strategies

NEW QUESTION 6
A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.
Which two objects should the consultant use to address these requirements? Choose 2 answers.

• A. Behavior Involvement
• B. Program Enrollment
• C. Term Grade
• D. Attendance Event

Answer: CD

Explanation:
Term Grade and Attendance Event are two objects that the consultant should use to address the requirements of tracking student absences from class and midyear grades. Term Grade is an object that stores the grades that a student receives for a course offering in a specific term. Attendance Event is an object that stores information about a student??s attendance or absence for a course offering or a course connection. Behavior Involvement and Program Enrollment are not objects that can track student absences from class and midyear grades. References:
✑ https://powerofus.force.com/s/article/K12-Architecture-Kit-Data-Dictionary
✑ https://powerofus.force.com/s/article/K12-Architecture-Kit-Term-Grades
✑ https://powerofus.force.com/s/article/K12-Architecture-Kit-Attendance

NEW QUESTION 7
The director of advising wants to better understand why students are meeting with their advisors.
Which Advisor Link Feature should the consultant include in a report?

• A. Success Plan Type
• B. Alert Reason
• C. Appointment Topic
• D. Case Status

Answer: C

Explanation:
Appointment Topic is an Advisor Link feature that the consultant should include in a report to better understand why students are meeting with their advisors. Appointment Topic is a field on the Appointment object that indicates the reason or subject of the meeting. Success Plan Type, Alert Reason, and Case Status are not Advisor Link features that show why students are meeting with their advisors. References:
✑ https://help.salesforce.com/s/articleView?id=sf.eda_appointment_topic.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_reports.htm&type=5

NEW QUESTION 8
An Admissions office is using Education Cloud to manage its student application review process. The office needs to make sure students cannot edit applications after the submission deadline.
Which two features could the consultant use to meet this requirement?

• A. OmnlStudio FlexCard and validation rule
• B. OmniStudio FlexCard and sharing rule
• C. Standard Decision Matrix and custom trigger

Answer: A

Explanation:
✑ Using OmniStudio FlexCard:
✑ Applying Validation Rule:
✑ Steps to Implement:
✑ Testing: References:
✑ Salesforce OmniStudio Documentation: Creating FlexCards
✑ Salesforce Help: Validation Rules

NEW QUESTION 9
A consultant for university has built customizations in a sandbox environment that is a different version from the production org.
What should the consultant do first to avoid any issues?

• A. Package the customizations, refresh the sandbox and reinstall the customization.
• B. Manually update the production org by installing the release update from Github.
• C. Submit a case to Salesforce Support to update the production org.
• D. Deploy the customizations into the production org via change sets.

Answer: A

Explanation:
The consultant should package the customizations, refresh the sandbox, and reinstall the customization as the first step to avoid any issues when deploying from a sandbox environment that is a different version from the production org. Packaging the customizations means creating an unmanaged package that contains all the components and metadata that are part of the custom solution. Refreshing the sandbox means creating a new copy of the sandbox environment from the production org. Reinstalling the customization means installing the unmanaged package into the refreshed sandbox environment. This step can help avoid any issues that may arise from deploying from a sandbox environment that is a different version from the production org, such as compatibility errors, missing dependencies, or data loss. Manually updating the production org by installing the release update from GitHub, submitting a case to Salesforce Support to update the production org, or deploying the customizations into the production org via change sets are not steps that the consultant should take first to avoid any issues when deploying from a sandbox environment that is a different version from the production org. References:
✑ https://help.salesforce.com/s/articleView?id=sf.packaging_overview.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.data_sandbox_create.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/test-your-applications

NEW QUESTION 10
The Executive Education department plans to use the Education Data Architecture (EDA) for prospective and current students. The system admin wants to map prospects and students?? employers to the standard Account field in Salesforce.
Which action should the consultant recommend instead?

• A. Populate the employer Affiliation record in the Primary Business Organization field.
• B. Select Administrative as the Default Account Model in EDA Settings.
• C. Select Organization as the Default Account Model in EDA Settings.

Answer: A

Explanation:
The action that the consultant should recommend instead of mapping prospects and students?? employers to the standard Account field in Salesforce is A. Populate the employer Affiliation record in the Primary Business Organization field1. This is because EDA uses a different account model than the standard Salesforce account model, which allows for more flexibility and scalability in capturing the complex relationships and affiliations that exist in the education sector2.
In EDA, an Account can represent different types of entities, such as an individual person, a household, an educational institution, an organization, or a course offering. Each Account can have a record type that defines its attributes and behavior. EDA also provides two custom objects, Relationship and Affiliation, that allow for creating connections between Accounts and Contacts. A Relationship is a connection between two Contacts, such as a parent-child or a mentor-mentee relationship. An Affiliation is a connection between a Contact and an Account, such as a student??s enrollment in a course offering, or an employee??s association with an organization2.
By using the Affiliation object, the system admin can link prospects and students to their employers, which are represented by Accounts with the Organization record type. The system admin can also specify which Affiliation is the primary one for each Contact, by populating the Primary Business Organization field on the Contact record. This field is a lookup to the Affiliation object, and it allows for displaying the employer??s name and other information on the Contact page layout. By using this approach, the system admin can avoid creating duplicate or unnecessary Accounts, and can leverage the EDA data model to capture the full network of prospects and students1.
* B. Select Administrative as the Default Account Model in EDA Settings and C. Select Organization as the Default Account Model in EDA Settings are not valid actions for this scenario. The Default Account Model in EDA Settings is a setting that determines how EDA creates Accounts for new Contacts that are created in Salesforce. The Administrative Account Model creates one Account per Contact, and assigns the same name to both records. The Household Account Model creates one Account per household, and assigns a household name to the Account. The Organization Account Model creates one Account per organization, and assigns an organization name to the Account. However, these settings do not affect how EDA maps prospects and students?? employers to the standard Account field in Salesforce, as they only apply to new Contacts and Accounts that are created in EDA3.

NEW QUESTION 11
A consultant needs to migrate international students' contact and address information to a Salesforce Education Data Architecture (EDA) environment with the State and Country Picklist feature enabled.
What should the consultant confirm before migrating the data?

• A. Contact Multi-Addresses Enabled is checked.
• B. All state and country values are ISO-3166 values.
• C. Every contact has a state and country value.

Answer: B

Explanation:
The State and Country Picklist feature in Salesforce allows users to select states and countries from predefined, standardized lists, instead of entering them manually into text fields2. These picklists are based on ISO-3166 standard values, which are internationally recognized codes for identifying countries and their subdivisions. Therefore, before migrating the data, the consultant should confirm that all state and country values in the source data are ISO-3166 values, otherwise they will not match the picklist values in the target environment.
Contact Multi-Addresses Enabled is a setting in EDA that allows users to store multiple addresses for a contact, such as home, work, or mailing address. This setting does not affect the migration of state and country values, as long as they are ISO-3166 values. Every contact having a state and country value is not a requirement for the migration either, as these fields are not mandatory in EDA.
References:
✑ 2: Configure State and Country Picklists - Salesforce3
✑ : ISO 3166 - Wikipedia
✑ : Enable Contact Multi-Addresses - Salesforce

NEW QUESTION 12
A consultant is designing a new Salesforce org that user the Education Data Architecture (EDA) for student service. The College wants to track which classes are taught by teaching assistants.
Which EDA object should the consultant use?

• A. Course Offering
• B. Course Connection
• C. Term Grade
• D. Program Enrollment

Answer: B

Explanation:
Course Connection is an EDA object that the consultant should use to track which classes are taught by teaching assistants. Course Connection is an object that represents a junction between a Contact and a Course Offering. Course Connection can be used to track various types of roles, such as student, teacher, or teaching assistant. The consultant can create a custom picklist value for teaching assistant on the Course Connection object and associate it with the Contacts who teach classes. Course Offering, Term Grade, and Program Enrollment are not EDA objects that can track which classes are taught by teaching assistants. References:
✑ https://powerofus.force.com/s/article/EDA-Course-Connections
✑ https://powerofus.force.com/s/article/EDA-Course-Connections-Create

NEW QUESTION 13
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution should the consultant recommend?

• A. Slack
• B. Admissions Connect
• C. Student Success Bots

Answer: B

Explanation:
The consultant should recommend Admissions Connect as a solution to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp for the Recruitment department. Admissions Connect is a product that allows users to manage the entire student recruitment and admissions lifecycle, from prospecting to enrollment. Admissions Connect can help the Recruitment department centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp by using features such as Campaigns, Applications, Application Reviews, or OmniStudio. The consultant can also leverage other tools such as Marketing Cloud or Social Studio to integrate Admissions Connect with social channels like WhatsApp. Slack, Student Success Bots, or Einstein Bots are not solutions that can centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp for the Recruitment department. References:
✑ https://www.salesforce.org/products/admissions-connect/overview/
✑ https://www.salesforce.org/wp-content/uploads/2021/06/Salesforce.org-Admissions-Connect-Tableau-Accelerator.pdf

NEW QUESTION 14
The VP of Development is preparing to visit the university's top supporters. The VP wants to maximize travel time by prioritizing pledges. that are most likely to close.
Which reporting solution should the consultant recommend?

• A. Salesforce Maps
• B. Opportunity Funnel Report
• C. Einstein Forecasting
• D. Einstein Opportunity Scoring

Answer: D

Explanation:
Einstein Opportunity Scoring is a reporting solution that the consultant can recommend to help the VP of Development prioritize pledges that are most likely to close. Einstein Opportunity Scoring is a feature that uses artificial intelligence to analyze historical data and assign a score to each Opportunity, indicating how likely it is to be won. Einstein Opportunity Scoring also provides insights and explanations for the score, such as key factors and trends. The VP of Development can use Einstein Opportunity Scoring to sort and filter Opportunities by their score and focus on the ones with the highest probability of closing. Salesforce Maps, Opportunity Funnel Report, and Einstein Forecasting are not reporting solutions that can help the VP of Development prioritize pledges that are most likely to close. References:
✑ https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/einstein_sales/einstein_sales_opportunity_scoring

NEW QUESTION 15
A university wants a Salesforce solution that manages student applications and application reviewer assignments.
Which solution should the consultant recommend?

• A. Program Management Module
• B. Case Management
• C. Admissions Connect
• D. Student Success Hub

Answer: C

Explanation:
Admissions Connect is a solution that the consultant can recommend to meet the requirement of managing student applications and application reviewer assignments. Admissions Connect is a solution that extends EDA to meet the needs of higher education admissions and enrollment. Admissions Connect provides features such as online application management, application review, decision delivery, and reviewer assignments. The consultant can help the university configure and customize Admissions Connect to support their recruitment and admissions processes. Program Management Module, Case Management, and Student Success Hub are not solutions that can manage student applications and application reviewer assignments. References:
✑ https://www.salesforce.org/products/admissions-connect/overview/
✑ https://trailhead.salesforce.com/en/content/learn/modules/admissions-connect- basics

NEW QUESTION 16
A university to use Salesforce for its recruitment and admissions process and needs to integrate it with the Student Information System (SIS).
Which step should the consultant take initially?

• A. Identify Integration layers.
• B. Disable Trigger Handler records.
• C. Use the Data Import Wizard.

Answer: A

Explanation:
The first step that the consultant should take when integrating Salesforce with the Student Information System (SIS) is to identify the integration layers, which are the components that define how data is exchanged between the systems, such as the data model, the data format, the data transport, and the data security. This will help the consultant understand the scope and complexity of the integration project and choose the appropriate tools and methods. Disabling Trigger Handler records and using the Data Import Wizard are steps that can be taken later in the project execution or testing phase, not initially. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-integrations
✑ https://help.salesforce.com/s/articleView?id=sf.data_loader_disable_triggers_workf low.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.data_importer.htm&type=5

NEW QUESTION 17
An education customer is interested in participating in an open-source commons community sprint project.
Which development consideration should the constant advise?

• A. Projects are required to have at least one Salesforce staff person on the project team.
• B. Projects use CumulusCI for continuous integration and deployment.
• C. Projects must be compatible with the Education Data Architecture (EDA).

Answer: B

Explanation:
The consultant should advise that projects use CumulusCI for continuous integration and deployment, which is a tool that automates the development and release process of Salesforce applications. Projects are not required to have at least one Salesforce staff person on the project team, although they may have some Salesforce employees as contributors or advisors. Projects do not have to be compatible with the Education Data Architecture (EDA), although some projects may use EDA as a foundation
or extension. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/open-source- commons/open-source-projects
✑ https://trailhead.salesforce.com/en/content/learn/modules/cumulusci-basics

NEW QUESTION 18
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