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2021 Mar 220-902 exam guide

Q1. A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives? 

A. Press F8 when prompted 

B. Hit the refresh button to force a re-detect 

C. Enable PATA in the BIOS 

D. Select load driver 


Q2. A user has a Windows 8.1 RT operating system and wants to add additional programs to the computer. Which of the following is available for installing more applications? 

A. Microsoft Store 


C. Google Play 

D. iTunes 


Q3. A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future? 

A. Check the “Reconnect at logon” checkbox for the mapped network drive 

B. Connect all computers in the office to UPS devices 

C. Re-map the mapped network drive with the domain administrator account 

D. Replace the hard drives on the file server hosting the shared files 


Q4. An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of the following should be the administrator’s NEXT step? 

A. Ensure the user’s account is not locked out 

B. Use the fully qualified domain name of the share 

C. Open the location with administrator privileges 

D. Try mapping with a different drive letter 


Q5. A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician take to resolve this issue using best practices? 

A. Identify symptoms, quarantine infected system, and create restore point. 

B. Quarantine infected system, identify symptoms, and create restore point. 

C. Identify symptoms, educate end user, and create restore point. 

D. Create restore point, identify symptoms, and quarantine infected system. 


Update 220-902 actual test:

Q6. A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT? 

A. Identify the type of network card and what Operating System the computer is running 

B. Confirm the computer is back on the network and has Internet connectivity 

C. They need to annotate what the static IP address was and inform the employee’s manager 

D. They need to determine why the NIC was assigned a static IP address 


Q7. A local administrator would like to determine why a laptop is taking so long to boot into the operating system. Which of the following tabs in MSCONFIG would the administrator access to BEST determine this? 

A. Startup 

B. Tools 

C. General 

D. Boot 


Q8. An administrator has a virtual client running but cannot receive network connectivity. The host workstation is able to access the network. Which of the following would the administrator check on the host to repair the problem? 

A. The cable connected to the network 

B. Virtual host network adapter 

C. USB host adapter 

D. The domain of the virtual machine 


Q9. A technician is using a domain account to access files located on a server at the path \computernameC$. The technician receives an “Access denied” error message. Which of the following is MOST likely the cause of the error? 

A. The server is no longer accepting connections since reaching its limit of open shares. 

B. The password is incorrect, requiring the user to reset it before authentication will proceed. 

C. The username should be prefixed by the domain, followed by a backslash (e.g., domainusername). 

D. The account does not have local administrative permissions to access the server share. 


Q10. A technician is installing a wireless network and wants to limit the signal available outside the building. Which of the following would help accomplish this? 

A. Place directional antennas 

B. Use omni-directional antennas 

C. Enable MAC filtering 

D. Disable SSID broadcast