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Q91. Which of the following is TRUE about the difference between a worm and a virus? 

A. Worms are written in assembly while viruses are written with scripting languages. 

B. Viruses hide in the boot record while worms hide within the file system. 

C. Worms self propagate while viruses need human intervention to replicate. 

D. Viruses disable the antivirus update service while worms kill the antivirus process. 

Answer:


Q92. A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive does not support this install. Which of the following tasks should the technician perform? 

A. Partition the hard drive in Extended format. 

B. Use Windows Update to download the appropriate driver. 

C. Enable Multiboot in the BIOS. 

D. Convert the file system to NTFS. 

Answer:


Q93. CORRECT TEXT 

The network administrator has changed the IP address of ComputerA from 192.168.1.20 to 

10.10.10.20 and now Jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name. 

Instructions: 

Using the available tools, resolve the connectivity issues. When you have completed the simulation, please select the done button to submit your answer. 

Answer: Review the explanation for all details: 


Q94. Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue? 

A. PRAM needs to be reset 

B. iCloud is corrupted 

C. The router needs to be rebooted 

D. The upgrade needs to be uninstalled 

Answer:


Q95. Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the 

technician do? 

A. Replace the battery 

B. Change power settings to balanced 

C. Replace the power adapter 

D. Enable APM in the BIOS 

Answer:


Q96. A user states that when typing in directions on a navigation website, the map is not viewable in a newer web browser. The technician runs updates to Java, but is still unable to view the map. The technician should change which of the following Internet Options? 

A. Compatibility view 

B. Manage add-ons 

C. Clear browser cache 

D. Pop-up blocker 

Answer:


Q97. A technician gets a call from a customer stating that their computer will not boot. They are getting the following error “invalid system disk”. Which of the following should the technician check FIRST? 

A. Verify the operating system is installed correctly. 

B. Verify that all removable drives are empty. 

C. Verify Boot.ini is on the hard drive. 

D. Verify the computer will boot into safe mode. 

Answer:


Q98. A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue? 

A. Disconnect power before inspecting the CRT power supply 

B. CRT monitors should be serviced by qualified personnel 

C. Have compressed air available to clear out the debris 

D. Wear safely goggles to protect from the cathodes 

Answer:


Q99. Which of the following describes when an application is able to reuse Windows login credentials? 

A. Access control list 

B. Principle of least privilege 

C. Single sign-on 

D. Pass-through authentication 

Answer:


Q100. A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue? 

A. Automated system recovery 

B. Emergency repair disks 

C. FIXBOOT 

D. Safe mode 

Answer: