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Q121. A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario? 

A. Remote desktop 

B. Remote assistance 

C. telnet 



Q122. A technician is implementing a SOHO wireless network for Company A that shares a floor with Company B. Which of the following would BEST secure the wireless network so that only Company A employees are allowed access? 

A. Turning down the radio power level 

B. Enabling MAC filtering 

C. Setting a high encryption level 

D. Disabling the SSID broadcast 


Q123. The system administrator is tasked with installing Windows to 100 computers over the network. The systems administrator needs to remove system-specific identifiers. Which of the following would the system administrator use to accomplish this? 

A. Windows Deployment Services 

B. Remote Installation Services 

C. System Preparation Tool 

D. Unattended installation 


Q124. A user, Ann, receives a phone call from the company’s mail administrator who indicates her email account has been disabled due to high volumes of emails being sent in a very short period of time. Which of the following types of attack has the user experienced? 

A. Virus infection 

B. Man-in-the-middle attack 

C. Phishing attack 

D. Malware infection 


Q125. Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company’s network jacks unless such jacks are designated for guest use? 

A. Disable DHCP and assign a static IP address to each network device physically connected to the network. 

B. Enable MAC address filtering across all network jacks and record the MAC address of guest devices. 

C. Disable all switch ports when they are not utilized and enable them on an as needed basis. 

D. Place guest network jacks in public areas and all other jacks in secure areas as needed. 


Q126. A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector’s features safeguard the connected equipment by directing surges to the: 

A. path of shortest conductance. 

B. path of lowest inductance. 

C. path of highest voltage. 

D. path of least resistance. 


Q127. A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST? 

A. Fusing 

B. Paper handling 

C. Transfer 

D. Development 


Q128. A company is concerned about users tailgating into restricted areas. In order to prevent unauthorized users from following others, which of the following should be implemented? 

A. Biometric locks 


C. Mantraps 

D. Badge readers 


Q129. A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during 

operation. When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening? 

A. The hinges on the laptop screen are not strong enough to support the wireless signal cables. 

B. The wireless card is losing contact to its socket when the screen is opening/closing. 

C. The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle. 

D. The wireless signal cables are being crimped when the screen is opening/closing. 


Q130. When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad: 

A. CMOS battery. 

B. video card. 

C. IDE cable. 

D. floppy cable.