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Q41. Which two activities are included in the scope of IT Asset management? (Choose two.)
A. Risk Management
B. License Management
C. Security Management
D. Inventory Management
E. Configuration Management
Answer: B,D
Q42. What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?
A. IBM SmartCloud Control Desk
B. IBM SmartCloud Control Desk Entry Edition
C. IBM SmartCloud Control Desk Service Provider Edition
D. IBM SmartCloud Control Desk Service Request Edition
Answer: A
Q43. Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?
A. Asset Management, Network Management, Event Management
B. Change Management, Contract Management, Performance Management
C. Asset Management, Change Management, Service Request Management
D. Service Request Management, Discovery Management, Problem Management
Answer: C
Q44. Which property name is used to discover or debug long running statements?
A. mxe.mbocount
B. mxe.db.QueryTimeout
C. mxe.db.IogSQLTimeLimit
D. mxe.webclient.asyncrendertimelimit
Answer: C
Q45. Lee creates a Service Request (SR) for Ann through the Self Service Center but Ann cannot see the SR. What is the likely cause for this?
A. Ann is not populated on the SR correctly.
B. Ann is not enabled for Self Service Center.
C. Ann is unable to see the SR until it is in a status of In Progress.
D. Ann does not have access to the View Service Request application.
Answer: A
Q46. Which component is optional in an IBM SmartCloud Control Desk V7.5 installation?
A. Web server
B. Directory server
C. Database server
D. Application server
Answer: B
Q47. Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5?
A. XSL
B. Java
C. XML
D. VBS
Answer: C
Q48. What does the Deployer’s Workbench do?
A. It deploys EAR files.
B. It manages authorized assets.
C. It manages configuration item spaces.
D. It plans an IBM SmartCloud Control Desk deployment.
Answer: C
Q49. Where are the default installation log files located in the administrative workstation?
A. <root>\IBM\SMP\logs
B. <root>\IBM\SMP\DE\logs
C. <root>\IBM\SMP\Maximo\logs
D. <root>\IBM\Websphere\AppServer\Profiles\<profilename>\logs\
Answer: A
Q50. Which ticket type must be used to investigate the underlying cause of a set of issues?
A. Incident
B. Solution
C. Problem
D. Process Request
Answer: C