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Q51. Which integrated feature of IBM SmartCloud Control Desk V7.5 enables a service desk analyst to take control of user workstations in order to analyze and solve problems?
A. Tivoli Screen Capture agent
B. Tivoli Remote Access agent
C. Tivoli Diagnostics Control agent
D. Tivoli Remote Diagnostics agent
Answer: D
Q52. What are three purposes of the Offering dialog in the Self Service Center? (Choose three.)
A. Modify the offering type
B. re-classify the offering instance
C. display the details of a descriptive offering
D. allow the users to overwrite the offering workflows
E. allow the user to launch the service for an action offering
F. collect attribute information from the user for fulfillment of the service
Answer: C,E,F
Q53. What is the purpose of the Automation Scripts application?
A. to generate scripts and compile Java files to automate routine tasks
B. to generate scripts and compile Java files to automate data importation
C. to implement scripts to automate routine tasks without having to recompile Java files
D. to implement scripts to automate data importation without having to restart the server
Answer: C
Q54. In working with surveys and questions, when can a question and answer set be deleted?
A. If the question not used by any survey and is in Active status.
B. If the question is used by a closed survey and is in Active status.
C. If the question is not used by any survey and is in Archive status.
D. If the question is used by a closed survey and is in Archive status.
Answer: C
Q55. What must be true for a Ticket Template to be applied to a ticket?
A. The Ticket Template must be in Active status.
B. The Ticket Template must have a Class defined.
C. The Ticket Template must have an Organization defined.
D. The Ticket Template must have the same site as the logged in user.
Answer: A
Q56. Which language can be used in the Automation Scripts application?
A. XML
B. Java
C. HTML
D. Jython
Answer: D
Q57. In IBM SmartCloud Control Desk V7.5, what happens to the associated escalation when a service level agreement (SLA) is deleted?
A. The associated escalation is deactivated.
B. The associated escalation is also deleted.
C. The associated escalation can be related to other SLAs.
D. The associated escalation needs to be manually deleted.
Answer: B
Q58. Which two criteria can be applied in the Response Plan application? (Choose two.)
A. Assign Labor
B. Apply Solution
C. Apply Security
D. Assign Vendor
E. Assign Material
Answer: B,D
Q59. What is the purpose of selecting the Known Error check box?
A. It copies the problem summary and details to a new Bulletin Board Message for all users to see.
B. It enables the New Row button on the Related Records tab so additional records can be linked to the problem.
C. It adds the problem to the collection of known errors that service desk agents use to provide quick resolution to related problems.
D. It removes the current problem from the list being worked by a problem analyst because it is already being worked with another record.
Answer: C
Q60. An incident may be associated with which two record types? (Choose two.)
A. Asset
B. Calendar
C. Item Master
D. Purchase Order
E. Configuration Item
Answer: A,E