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Q51. During the workflow design process in IBM SmartCloud Control Desk V7.5, which application stores information about individuals such as users, laborers, asset owners, and supervisors who receive workflow notifications?
A. Users
B. People
C. Delegates
D. Supervisors
Answer: B
Q52. Which three middleware components are mandatory with an IBM SmartCloud Control Desk installation? (Choose three.)
A. Web Server
B. Directory Server
C. Database Server
D. Application Server
E. Integration Composer
F. Deplorer’s Workbench
Answer: A,C,D
Q53. Which edition is included in the IBM SmartCloud Control Desk VMImage solution?
A. Full Edition
B. Entry Edition
C. Everyplace Edition
D. Service Provider Edition
Answer: B
Q54. Which steps are required for a service desk agent to view all service requests reported by user J.DOE?
A. Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.
B. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.
C. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.
D. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.
Answer: C
Q55. The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)
A. Roles
B. UserID
C. Ticket Owners
D. Person Groups
E. E-mail Address
F. Security Groups
Answer: A,D,E
Q56. What is one way to determine which software is installed?
A. Help > System Information
B. Administration> Resources
C. System Configuration > Logging
D. Platform Configuration > System Properties
Answer: A
Q57. Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only a Service Desk and simple change management?
A. Everyplace
B. Entry Edition
C. Service Provider
D. IBM SmartCloud Control Desk
Answer: B
Q58. What are three different ticket types available in IBM SmartCloud Control Desk V7.5? (Choose three.)
A. Change
B. Incident
C. Solution
D. Problem
E. Service Request
F. Configuration Item
Answer: B,D,E
Q59. IBM SmartCloud Control Desk V7.5 supports which two application servers? (Choose two.)
A. Apache Tomcat
B. IBM DB2 Server
C. IBM WebSphere
D. Tivoli Directory Sewer
E. Oracle BEA WebLogic
Answer: C,E
Q60. Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5?
A. XSL
B. Java
C. XML
D. VBS
Answer: C