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2021 Sep C9560-652 free question
Q41. Which statement is true regarding Work Type settings?
A. Start and Complete Status are mandatory fields to create a work type.
B. Work types can be defined Work Order, Change, Release, and Process Request record types.
C. In order for Work Type settings to be available a restart of the MXServer application server is required.
D. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.
Answer: C
Q42. What are three required settings for a user to have access to an offering? (Choose three.)
A. The classification must be set.
B. The status of the offering must be set to Active.
C. The offering must be added to a Service Catalog.
D. The Line Manager Approval workflow must be set.
E. The Fulfillment Manager approval workflow must be set.
F. There must be at least one presentation attribute defined.
Answer: A,B,C
Q43. Which application is used in IBM SmartCloud Control Desk V7.5 to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?
A. Actions
B. Automation Scripts
C. Activities and Tasks
D. Service Level Agreements
Answer: A
Q44. What is an optional IBM SmartCloud Control Desk V7.5 component?
A. Database
B. Directory server
C. Application server
D. Administrative workstation
Answer: B
Q45. What is one way to determine which software is installed?
A. Help > System Information
B. Administration> Resources
C. System Configuration > Logging
D. Platform Configuration > System Properties
Answer: A
Leading C9560-652 exams:
Q46. Where are the IBM SmartCloud Control Desk log files located?
A. ibmsmplogs
B. ibmsmpmaximotoolsmaximo
C. <WAS_HOME>/profiles/ctgAppSrv01/logs/M/Server
D. <WAS_HOME>/profiles/ctgAppSrv01/profiles/ctgDmgr01/logs
Answer: C
Q47. Which ticket type must be used for a user who is asking for information?
A. Incident
B. Problem
C. Service Request
D. Process Request
Answer: C
Q48. When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?
A. Only Entry Edition
B. Any product edition
C. Only Everyplace Edition
D. Only Service Provider Edition
Answer: B
Q49. What can be configured by an administrator in the Self Service Center application?
A. The background color of the shopping cart.
B. The fonts for the Self Service Center application.
C. The colors and thresholds limits for the monitor gauges.
D. The items included in the navigator and the order in which they are displayed.
Answer: D
Q50. In order to respect the dependencies between components, what is the deployment sequence for IBM Smart Cloud Control Desk VMImage?
A. Oracle virtual machine for the database and then WebLogic Application Server virtual machine.
B. IBM DB2 virtual machine for the database and then WebLogic Application Server virtual machine.
C. IBM DB2 virtual machine for the database and then IBM WebSphere Application Server virtual machine.
D. IBM WebSphere Application Server virtual machine and then IBM DB2 virtual machine for the database.
Answer: C