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Q31. An end user is able to access asset records in site A but not in site B. What are two possible causes? (Choose two.)
A. Data restriction is configured.
B. Site B is not authorized to the user.
C. Site B is not assigned in person groups that the user is in.
D. Site B is not authorized in security groups that the user is in.
E. Security groups that the user is in are not authorized for the Asset application.
Answer: A,D
Q32. Which ticket type must be used for a user who is asking for information?
A. Incident
B. Problem
C. Service Request
D. Process Request
Answer: C
Q33. An IBM SmartCloud Control Desk V7.5 (SCCD) system will be deployed with a new IBM Tivoli Directory Server (TDS) and WebSphere Application Server. Which two options must be selected during SCCD and its middleware installation in order to maintain the security group in TDS? (Choose two.)
A. Use IBM Maximo internal authentication
B. Defer the update of the IBM Maximo database
C. Secure the J2EE server using the Directory Server
D. Use application server and LDAP for authentication only
E. Use application server and LDAP for authentication and user/group management
Answer: C,E
Q34. Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only a Service Desk and simple change management?
A. Everyplace
B. Entry Edition
C. Service Provider
D. IBM SmartCloud Control Desk
Answer: B
Q35. Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?
A. Asset Management, Network Management, Event Management
B. Change Management, Contract Management, Performance Management
C. Asset Management, Change Management, Service Request Management
D. Service Request Management, Discovery Management, Problem Management
Answer: C
Q36. Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)
A. Incident Management
B. Release Management
C. Security Management
D. Service Level Management
E. Service Request Management
Answer: A,B
Q37. What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?
A. Job Plan
B. Fulfillment Plan
C. Ticket Template
D. Fulfillment Template
Answer: A
Q38. A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log file. During the maintenance window, the same server was restarted. The user cannot find the new loggers he added previously when he logged back in the next day. What could be the reason?
A. The server was not started properties.
B. The Apply Settings action in the Logging application only works with the current login session.
C. The database was restarted during the maintenance window which over-wrote the logger settings.
D. When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.
Answer: D
Q39. What is an optional IBM SmartCloud Control Desk V7.5 component?
A. Database
B. Directory server
C. Application server
D. Administrative workstation
Answer: B
Q40. Which two statements are true about workflow process enablement in IBM SmartCloud Control Desk V7.5? (Choose two.)
A. Workflow processes are run at the next database restart.
B. Workflow processes are automatically assigned to the default user.
C. Enabling a process does not involve validating the structure of the process.
D. Workflow process records are in a draft or a development stage until the record is enabled.
E. After a process record is enabled and activated, the record is locked and it is ready for use.
Answer: D,E