♥♥ 2021 NEW RECOMMEND ♥♥

Free VCE & PDF File for CompTIA 220-902 Real Exam (Full Version!)

★ Pass on Your First TRY ★ 100% Money Back Guarantee ★ Realistic Practice Exam Questions

Free Instant Download NEW 220-902 Exam Dumps (PDF & VCE):
Available on: http://www.surepassexam.com/220-902-exam-dumps.html

Q51. A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to 

resolve this issue? 

A. Drum 

B. Fuser 

C. Pickup roller 

D. Corona wire 

Answer:


Q52. A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal? 

A. VPN 

B. ACL 

C. RDP 

D. DLP 

Answer:


Q53. Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining. Which of the following can Joe MOST likely do to resolve the issue without a loss of data? 

A. Restart the mobile device. 

B. Update the device’s firmware. 

C. Uninstall the GPS-enabled app. 

D. Readjust the location settings. 

Answer:


Q54. Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST? 

A. Set the application to run in XP compatibility mode 

B. Reinstall Windows XP 

C. Configure a dual boot with XP and 7 

D. Install the application in XP mode 

Answer:


Q55. A technician is configuring a SOHO wireless router for a small business with three employees. After the three employees’ laptops have successfully connected to the wireless network, the company would like to prevent additional access to the wireless network. The technician enables WPA2 on the wireless router. Which of the following additional settings should the technician change? 

A. Enable MAC filtering 

B. Disable SSID broadcast 

C. Reduce radio power level 

D. Update router firmware 

Answer:


Q56. An office manager mistakenly uninstalled a valuable application. Which of the following utilities may allow the manager to correct this issue? 

A. System Restore 

B. Computer Management 

C. Disk Management 

D. System Configuration 

Answer:


Q57. Joe, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task? 

A. NSLOOKUP 

B. NETSTAT 

C. NBTSTAT 

D. NET 

Answer:


Q58. Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover? 

A. Maintaining good communications with the customer 

B. Maintaining good personal hygiene 

C. Avoiding being judgmental 

D. Avoid dismissing the customer’s problems 

Answer:


Q59. A technician’s is onsite troubleshooting a user's issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation? 

A. Let the call go to voicemail and respond when time permits. 

B. Leave the current appointment to assist the calling customer. 

C. Ignore the call and continue with the scheduled itinerary. 

D. Apologize to the customer and answer the call. 

Answer:


Q60. A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann’s email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred? 

A. Social engineering 

B. Phishing 

C. Spear phishing 

D. Hijacking 

Answer: