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Q141. A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions? 

A. Remove SATA 1 from the RAID group then try to re-add it 

B. Replace both drives then restore from a backup 

C. Remove both drives then switch the SATA channels 

D. Replace SATA 1, rebuild the RAID and replace SATA 0 


Q142. A manager suspects a user has obtained movies protected by copyright using a torrent client. An incident response technician responds and verifies the user has indeed been violating company policy. Which of the following would be the next BEST step for this technician to perform? 

A. Secure the workstation in a limited access facility. 

B. Document the incident, purge all policy violating materials. 

C. Immediately delete all unauthorized materials. 

D. Reprimand the user and apply a content filter to their profile. 


Q143. An IPS appliance is installed on the network. Which of the following is the purpose of the IPS? 

A. To check the network for unwanted activity 

B. To check and stop unwanted activity 

C. To provide connectivity to the network 

D. To test the resilience of the network 


Q144. A Windows workstation is suspected of having malicious software that created an infected start-up item or service. Which of the following tools would a technician use to test this theory? 

A. chkdsk 

B. msconfig 

C. dxdiag 

D. ipconfig 


Q145. A technician is instructed to configure a new workstation to boot the OS from the network. The technician must enable which of the following FIRST? 



C. WiFi 



Q146. While navigating a Windows machine through command prompt, which of the following commands will a technician use to display the contents of the current folder? 

A. cd 

B. dir 

C. md 

D. rd 


Q147. A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step? 

A. Allow the user to speak with a supervisor. 

B. Identify the problem. 

C. Establish a theory. 

D. Immediately go to the user’s office. 


Q148. A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem? 

A. Run msconfig to clean boot the computer 

B. Run Event Viewer to identify the cause 

C. Run System Restore to revert to previous state 

D. Run Recovery Console to kill the processes 


Q149. A technician is tasked to change the number of CPU cores available to the OS to enhance productivity. Which of the following tools would allow the technician to perform this task? 

A. msconfig 

B. perfmon 

C. taskmgr 

D. dxdiag 


Q150. Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer?