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Q11. The following are reasons why access to information is key. Which is not an ICM OOTB capability?
A. Capture and activation of information in the context of a case
B. Access to web based news sources
C. Access to critical content for decisions, as evidence in a case and as a source for deeper insights
D. Virtually 360-degree view of case information
Answer: C
Q12. How does Datacap software assure that a new application has been entirely filled-in?
A. Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch
B. Datacap sends the file overseas to a team of verifiers who comb through each application
C. Datacap rules will not allow a document to be scanned unless it is filled in
D. Datacap provides a step-by-step guide for the customer to follow when filling in the form
Answer: A
Q13. Which of the following Datacap features help to eliminate expensive, error-prone manual data entry problems associated with document imaging?
A. Keyword search
B. Optical character recognition (OCR) and text analytics
C. Math calculations
D. All of the above
Answer: B
Explanation: Reference:
http://pic.dhe.ibm.com/infocenter/classify/v8r8/index.jsp?topic=%2Fcom.ibm.classify.admin.doc%2Fc_AG_datacap_i nt.htm
Q14. What is one way Case Manager supports dynamic case handling?
A. Case workers can view and start new tasks for a case "on the fly".
B. Case workers can close and reopen tasks as often as they want.
C. Work is routed to case workers based on business rules.
D. Case workers can create comments on cases, documents, and tasks whenever they need.
Answer: A
Explanation: Reference:
https://www-304.ibm.com/easyaccess/fileserve?contentid=217781 (slide 9)
Q15. Who are the 5 information stakeholders within an organization represented in the Information Governance Reference Model (IGRM)?
A. Legal, RIM, IT, Business and Privacy/Security
B. Legal, IT, Facilities, Business and RIM
C. Legal, Business, C-Suite, IT and Privacy/Security
D. None of the above
Answer: A
Explanation: Reference:
http://www.edrm.net/resources/edrm-white-paper-series/igrm-garp
Q16. Which is not a "Top of Mind" need for case interested executives?
A. Effectiveness of core LOB applications
B. Providing comprehensive visibility into process metrics, spend and customer satisfaction
C. Increasing IT spending
D. Adhering to regulatory compliance and maintaining proper controls and records
Answer: A
Q17. Which of these are solutions available using Watson Content Analytics?
A. Customer Insight
B. Crime Analytics
C. Healthcare
D. All of the above
Answer: A
Explanation: Reference:
http://www.redbooks.ibm.com/redbooks/pdfs/sg247877.pdf
Q18. Customers that require Social Tools like blogs and wikis and Back-office ECM solutions also need:
A. IBM Content Navigator
B. IBM Connections Enterprise Content Edition
C. IBM Connections Content Manager
D. IBM WebSphere Portal
Answer: C
Q19. Which of these groups are OnDemands major competitors?
A. CA. Microsoft, SAP
B. ASG/Mobius, EMC, CA
C. Oracle, SAS, Apple
D. EMC, Microsoft, Oracle
Answer: A
Q20. Which is a key benefit of the Legacy Data Cleanup Solution?
A. Identifies sensitive or toxic content
B. Archives data according to its value
C. Maintains a data map of the organization
D. Is a DoD 5015.2 certified records repository
Answer: A
Explanation: Reference:
http://www.kmworld.com/Webinars/643-Cleaning-Up-Legacy-Data-an-on-ramp-to-reducing-information-risk-and- cost.htm