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Q11. What is the average cost to mail a paper statement?
A. 1-3 dollars
B. 3-6 dollars
C. 6-9 dollars
D. 9-12 dollars
Answer: B
Q12. Which is not a "Top of Mind" need for case interested executives?
A. Effectiveness of core LOB applications
B. Providing comprehensive visibility into process metrics, spend and customer satisfaction
C. Increasing IT spending
D. Adhering to regulatory compliance and maintaining proper controls and records
Answer: A
Q13. Which of the following could be classified as ROT Data?
A. Operational records that need to be retained
B. Records data hidden in piles of unstructured data
C. Trivial data that has no value to the company or the user
D. High-value company information that needs to be identified
Answer: C
Explanation:
The IBM® Legacy Data Cleanup solution improves information economics through the clean up of redundant, obsolete and trivial (ROT) data. It can remediate regulated data according to personally identifiable information (PII), payment card industry (PCI), Health Insurance Portability and Accountability Act (HIPPA) and human resources policies and improve the security of data with high-business value. The Legacy Data Cleanup solution helps organizations increase the value derived from data while reducing the costs and risks associated with managing it.
Reference:
http://www-03.ibm.com/software/products/en/legacy-data-cleanup
Q14. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?
A. Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B. How do CSRs access all information necessary to respond to customer questions?
C. How do CSRs do scanning of documents today?
D. Do your CSRs need Case Management?
Answer: B
Q15. What is Content Manager OnDemand "optimized" for?
A. Workflows
B. Content Analytics
C. Individual documents
D. Large scale storage of print output
Answer: C
Explanation: Reference:
http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS208-357 (overview)
Q16. What is Content Manager OnDemand "optimized" for?
A. Workflows
B. Content Analytics
C. Individual documents
D. Large scale storage of print output
Answer: C
Explanation: Reference:
http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS208-357 (overview)
Q17. Which of these are solutions available using Watson Content Analytics?
A. Customer Insight
B. Crime Analytics
C. Healthcare
D. All of the above
Answer: A
Explanation: Reference:
http://www.redbooks.ibm.com/redbooks/pdfs/sg247877.pdf
Q18. How does Datacap software assure that a new application has been entirely filled-in?
A. Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch
B. Datacap sends the file overseas to a team of verifiers who comb through each application
C. Datacap rules will not allow a document to be scanned unless it is filled in
D. Datacap provides a step-by-step guide for the customer to follow when filling in the form
Answer: A
Q19. Which of the following Datacap features help to eliminate expensive, error-prone manual data entry problems associated with document imaging?
A. Keyword search
B. Optical character recognition (OCR) and text analytics
C. Math calculations
D. All of the above
Answer: B
Explanation: Reference:
http://pic.dhe.ibm.com/infocenter/classify/v8r8/index.jsp?topic=%2Fcom.ibm.classify.admin.doc%2Fc_AG_datacap_i nt.htm
Q20. Customers that require Social Tools like blogs and wikis and Back-office ECM solutions also need:
A. IBM Content Navigator
B. IBM Connections Enterprise Content Edition
C. IBM Connections Content Manager
D. IBM WebSphere Portal
Answer: C