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Q81. A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this requirement?

A. 4:3

B. 5:4

C. 16:9

D. 256:135

Answer: C


Q82. Which of the following expansion cards would MOST likely have the requirements of utilizing a direct auxiliary 6-pin power plug to operate properly?

A. PCI Express RAID card

B. PCI Express video card

C. PCI Express FireWire card

D. PCI Express LAN card

Answer: B


Q83. A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem?

A. Reset printer IP address.

B. Change color toner cartridge.

C. Check grayscale setting.

D. Reinstall printer driver.

Answer: C


Q84. Android smartphones are typically different from other smartphone devices in that:

A. Android devices use apps that are more secure than other devices.

B. Android devices use open source operating systems.

C. Android devices can only operate with a proprietary operating system.

D. Android devices can receive apps from different sources.

Answer: B


Q85. A technician needs to run a diagnostic DVD on a laptop running Windows 8.1. After setting the boot order in the UEFI BIOS to the internal DVD-RW drive, the laptop still boots into Windows. Which of the following settings needs to be adjusted in order for the laptop to boot from the DVD-RW drive?

A. TPM

B. Virtualization

C. Secure boot

D. UEFI BIOS password

Answer: C


Q86. Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount of collisions?

A. Switch

B. Bridge

C. Hub

D. Access point

Answer: A


Q87. A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop?

A. Use data encryption.

B. Use a cable lock.

C. Use multifactor authentication.

D. Use a strong password.

Answer: B


Q88. Which of the following MUST be the same when replacing a hard drive in a laptop?

A. The interface type of the existing drive

B. The speed of the new drive

C. The total data capacity of the PC

D. The cache size of the new drive

Answer: A


Q89. A technician is asked to install Microsoft office directly on a customer’s computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?

A. Mac

B. Thick client

C. Thin client

D. Phablet

Answer: C


Q90. A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify?

A. Keystone

B. Resolution

C. Privacy filter

D. Frame rate

Answer: B