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Q61. CORRECT TEXT

How does territory management differ to role hierarchies?

Answer: Territories need to be enabled by Salesforce.com Territories determine forecast and forecast roll ups

A user can only have one role but can belong to multiple territories Belonging to a territory grants access regardless of ownership


Q62. How can end users sync their data from Outlook (using Salesforce for Outlook)? (Select all that apply)

A. Using the sync system try icon and clicking sync now

B. Allowing sync to runregularly in the background

C. Setting up sync schedule in Salesforce

D. Setting up sync schedule inOutlook

Answer: AB


Q63. Which option best identifies with the Chatter Record Page?

A. Everyone can see what you post here. Displays posts from everyone you're following.

B. Everyone can see what you post here. Only displays posts directed to you.

C. Only users with access rights can viewor post here.

Answer: C


Q64. Most common integrations in a marketing organization take place when...

A. Lead Generation

B. Lead Qualification

C. Revenue Management (forecasting)

D. Campaign Management

Answer: A


Q65. Standard fiscal years must start on January 1st.

A. True

B. False

Answer: B


Q66. CORRECT TEXT

What are some best practices for managing lead data quality?

Answer: 1. Use data validation rules

2. Use de-deup practices to keep data clean

3. Implement lead conversion processes

4. Use tools such as web-to-lead to provide single entry point

5. Use tools such as importwizard or Data Loader to eliminate double entry


Q67. CORRECT TEXT

5 steps to running your campaigns in Salesforce CRM

Answer: 1. Plan campaigns

2. Create campaigns

3. Execute campaigns

4. Track responses

5. Measure campaigns


Q68. Where do you select the "Marketing User" checkbox to enable a user to create, edit, delete, and clone campaigns; manage campaign members; and edit advanced campaign setup?

A. Org-wide defaults

B. User record

C. Profile

D. Sharing Rules

Answer: B


Q69. CORRECT TEXT

What are the components of a territory?

Answer: A collection of accounts and users that have (at a minimum)read-access to accounts, regardless of owner

Users within a territory have Read, Read/Write or Owner (the ability to view, edit, transfer, and delete record) access to records contained within the territory

Answer: M between account, territory and user

Ability to manuallyadd accounts to territories or use assignment rules to auto allocateaccounts to a territory


Q70. CORRECT TEXT

What prerequisites must you meet before territory management can be enabled?

Answer: Your organization must be using customizable forecasting in order to enable territory management.