It is impossible to pass IBM C9560-652 exam without any help in the short term. Come to Exambible soon and find the most advanced, correct and guaranteed IBM C9560-652 practice questions. You will get a surprising result by our Improved IBM SmartCloud Control Desk V7.5 Fundamentals practice guides.


♥♥ 2021 NEW RECOMMEND ♥♥

Free VCE & PDF File for IBM C9560-652 Real Exam (Full Version!)

★ Pass on Your First TRY ★ 100% Money Back Guarantee ★ Realistic Practice Exam Questions

Free Instant Download NEW C9560-652 Exam Dumps (PDF & VCE):
Available on: http://www.surepassexam.com/C9560-652-exam-dumps.html

Q21. For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?

A. In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.

B. In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.

C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.

D. In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.

Answer: C


Q22. An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?

A. Problem, Activities and Tasks, Change

B. Problem, Change, Release, and Work Order

C. Problem, Work Order, Change, and Job Plan Tasks

D. Problem, Process Request, Change, and Work Order

Answer: A


Q23. Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?

A. It can process encrypted messages.

B. It can process digitally signed messages.

C. It supports POP3 and IMAP protocols only.

D. It does not support embedded attachments.

Answer: C


Q24. What are three required settings for a user to have access to an offering? (Choose three.)

A. The classification must be set.

B. The status of the offering must be set to Active.

C. The offering must be added to a Service Catalog.

D. The Line Manager Approval workflow must be set.

E. The Fulfillment Manager approval workflow must be set.

F. There must be at least one presentation attribute defined.

Answer: A,B,C


Q25. How can a user view the topology of a configuration item (CI) affected by an incident?

A. From the incident record, navigate to the CI Topology tab

B. From the incident record, open the Select Action menu, and select View CI Topology

C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab

D. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab

Answer: C


Q26. Which three applications have functionality to perform a global search? (Choose three.)

A. Catalog

B. Change

C. Incident

D. Solution

E. Problem

F. Configuration Items

Answer: C,D,E


Q27. What is the difference between an Actual Configuration Item and a Configuration Item (CI)?

A. There maybe an active Change created against the CI.

B. There must be an active Change created against the CI.

C. There may be an active Change created against the Actual CI.

D. There must be an active Change created against the Actual CI.

Answer: A


Q28. Which applications support the automation in IBM SmartCloud Control Desk for processes such as incident, change, or asset management?

A. Workflow, Actions, Escalations

B. Workflow, Logging, Application Designer

C. Application Designer, Job Plans, Escalations

D. Escalations, Automate Scripts, Quick Configuration

Answer: A


Q29. Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

A. Incident Management

B. Release Management

C. Security Management

D. Service Level Management

E. Service Request Management

Answer: A,B


Q30. What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)

A. Number of accesses per month

B. Number of calls to the service desk

C. Percent of users who use the service catalog

D. Percent of users who are aware of the service catalog

E. Number of services published including Service Level Agreements/Targets

Answer: A,C