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Q11. What is the purpose of the EventTracker filter?
A. Events are logged into a SystemOut.log file.
B. To log events from external monitoring systems.
C. To track the event of the selected components only.
D. It helps to identify potential issues by tracking the overall usage of the application.
Answer: D
Q12. When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?
A. Only Entry Edition
B. Any product edition
C. Only Everyplace Edition
D. Only Service Provider Edition
Answer: B
Q13. A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?
A. Request a New Service - Request a new asset or service
B. Create Request- Description and details of the new request
C. Report an Issue - Create a new service request to report an issue
D. Frequent Request- Easy access to the services most often requested
Answer: A
Q14. What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?
A. IBM SmartCloud Control Desk
B. IBM SmartCloud Control Desk Entry Edition
C. IBM SmartCloud Control Desk Service Provider Edition
D. IBM SmartCloud Control Desk Service Request Edition
Answer: A
Q15. Which file would be found to review for debugging an issue if given this path:
<root>\IBM\Websphere\AppServer\Profiles\<profileame>\logs\czapplicationserver>?
A. De.log
B. Fusion.log
C. Maximo.log
D. SystemOut.log
Answer: D
Q16. After an organization is created using the Quick Configuration application, what additional data must be created in the Organizations application?
A. Users
B. Locations
C. Work Type
D. Classifications
Answer: C
Q17. At what data level are currency codes stored?
A. Site
B. Item
C. System
D. Organization
Answer: C
Q18. Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?
A. Allow application of multiple SLAs
B. Allow SLAs to be used in multiple sites
C. Apply multiple SLAs based on ticket priority
D. Use calendar for calculating escalation notifications
Answer: A
Q19. What is the purpose of domains within IBM SmartCloud Control Desk?
A. To allow global searches across areas of an organization
B. To specify ownership of a set of objects within the product
C. To separate configuration items and assets into geographical areas
D. To maintain a value list that can be used in fields within the product
Answer: D
Q20. What are two virtual machine images that must be deployed to implement the IBM SmartCloud Control Desk VM Image solution? (Choose two.)
A. IBM DB2 virtual machine
B. IBM Tivoli Directory Server virtual machine
C. Administrative Workstation virtual machine
D. IBM Tivoli Integration Composer virtual machine
E. IBM WebSphere Application Server virtual machine
Answer: A,E