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Q41. Which action can update Actual Configuration Items (CI) information?
A. Promotion
B. Asset/CI Link
C. Update Promotion
D. IBM Tivoli Integration Composer Data Load
Answer: D
Q42. Where can a user find the application to manage authorized assets?
A. Assets module, Assets application
B. Assets module, Authorized Assets application
C. IT Infrastructure module, Reconciliation application
D. IT Infrastructure module, Authorized Assets application
Answer: A
Q43. During the workflow design process in IBM SmartCloud Control Desk V7.5, which application stores information about individuals such as users, laborers, asset owners, and supervisors who receive workflow notifications?
A. Users
B. People
C. Delegates
D. Supervisors
Answer: B
Q44. Where can a system administrator find the applications to set up organizations and sites?
A. Configuration module
B. Administration module
C. System Configuration module
D. Platform Configuration module
Answer: B
Q45. What are three different ticket types available in IBM SmartCloud Control Desk V7.5? (Choose three.)
A. Change
B. Incident
C. Solution
D. Problem
E. Service Request
F. Configuration Item
Answer: B,D,E
Q46. The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)
A. Order offerings
B. Create solutions
C. Configure the system
D. Submit service requests
E. Promote configuration items
Answer: A,D
Q47. How can a user view the topology of a configuration item (CI) affected by an incident?
A. From the incident record, navigate to the CI Topology tab
B. From the incident record, open the Select Action menu, and select View CI Topology
C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
D. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
Answer: C
Q48. The Start Center’s Help menu provides links to which two resources? (Choose two.)
A. IBM Redbooks
B. Self Service Help
C. StartCenterHelp
D. IBM Electronic Support
E. IBM developer Works Wiki
Answer: C,D
Q49. An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?
A. Activities tab
B. Specification tab
C. Solutions Details tab
D. Service Request tab in the Details section
Answer: B
Q50. IBM SmartCloud Control Desk V7.5 is an IT Infrastructure Library compliant solution that includes which features?
A. Self Service Catalog, Change/Configuration/Release Management, and Event Management
B. Self Service Catalog, Network Management, and IT Asset Lifecycle and Compliance Management
C. Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
D. Service Desk, Cloud Provisioning, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
Answer: C