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Q1. What is the purpose of the Service Catalog?
A. To provide pricing information on all available services and options
B. To provide a description of the IT Service and specify the responsibilities of the IT Service Provider and the customer
C. To provide an authoritative source of consistent information on all agreed to services and ensure wide accessibility to all approved viewers
D. To provide a database or structured document listing all IT services that are under consideration or development but are not yet available to customers
Answer: C
Q2. What are two virtual machine images that must be deployed to implement the IBM SmartCloud Control Desk VM Image solution? (Choose two.)
A. IBM DB2 virtual machine
B. IBM Tivoli Directory Server virtual machine
C. Administrative Workstation virtual machine
D. IBM Tivoli Integration Composer virtual machine
E. IBM WebSphere Application Server virtual machine
Answer: A,E
Q3. Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?
A. Incident
B. Report an Issue
C. Service Request
D. Self Service Center
Answer: D
Q4. What is the primary use of the IBM SmartCloud Control Desk V7.5 (SCCD) Launchpad?
A. Installing SCCD
B. Transferring core data
C. Using the SCCD Navigator
D. Obtaining SCCD product information
Answer: A
Q5. What are three common tasks for Change Management? (Choose three.)
A. Schedule the change
B. Identify the cause of the change
C. Analyze the impact of the change
D. Create a problem from the change
E. Review the change once it has been implemented
F. Check for known errors related to the configuration items impacted by the change
Answer: A,C,E
Q6. What are three sections of the Self Service Center? (Choose three.)
A. My News
B. My Assets
C. My Solutions
D. My Requests
E. My Service Desk
F. My Configuration Items
Answer: A,B,D
Q7. What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?
A. Job Plan
B. Fulfillment Plan
C. Ticket Template
D. Fulfillment Template
Answer: A
Q8. Which action can update Actual Configuration Items (CI) information?
A. Promotion
B. Asset/CI Link
C. Update Promotion
D. IBM Tivoli Integration Composer Data Load
Answer: D
Q9. An IBM SmartCloud Control Desk V7.5 (SCCD) system will be deployed with a new IBM Tivoli Directory Server (TDS) and WebSphere Application Server. Which two options must be selected during SCCD and its middleware installation in order to maintain the security group in TDS? (Choose two.)
A. Use IBM Maximo internal authentication
B. Defer the update of the IBM Maximo database
C. Secure the J2EE server using the Directory Server
D. Use application server and LDAP for authentication only
E. Use application server and LDAP for authentication and user/group management
Answer: C,E
Q10. Which ticket type must be used for a user who is asking for information?
A. Incident
B. Problem
C. Service Request
D. Process Request
Answer: C