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Q11. What is one way to determine which software is installed?

A. Help > System Information

B. Administration> Resources

C. System Configuration > Logging

D. Platform Configuration > System Properties

Answer: A


Q12. Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

A. Incident Management

B. Release Management

C. Security Management

D. Service Level Management

E. Service Request Management

Answer: A,B


Q13. Which IBM SmartCloud Control Desk edition would include applications and capabilities to manage the data centers of multiple customers?

A. Everyplace

B. Entry Edition

C. Service Provider offering

D. IBM SmartCloud Control Desk

Answer: C


Q14. Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)

A. Sybase

B. MySQL

C. Informix

D. IBM DB2

E. Microsoft SQL server

Answer: D,E


Q15. Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?

A. Allow application of multiple SLAs

B. Allow SLAs to be used in multiple sites

C. Apply multiple SLAs based on ticket priority

D. Use calendar for calculating escalation notifications

Answer: A


Q16. Which application is used in IBM SmartCloud Control Desk V7.5 to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?

A. Actions

B. Automation Scripts

C. Activities and Tasks

D. Service Level Agreements

Answer: A


Q17. What are three types of IBM SmartCloud Control Desk offerings? (Choose three.)

A. Action

B. Descriptive

C. Work Order

D. Work Request

E. Service Catalog

F. Service Request

Answer: A,B,F


Q18. When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?

A. Only Entry Edition

B. Any product edition

C. Only Everyplace Edition

D. Only Service Provider Edition

Answer: B


Q19. A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log file. During the maintenance window, the same server was restarted. The user cannot find the new loggers he added previously when he logged back in the next day. What could be the reason?

A. The server was not started properties.

B. The Apply Settings action in the Logging application only works with the current login session.

C. The database was restarted during the maintenance window which over-wrote the logger settings.

D. When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.

Answer: D


Q20. A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?

A. Request a New Service - Request a new asset or service

B. Create Request- Description and details of the new request

C. Report an Issue - Create a new service request to report an issue

D. Frequent Request- Easy access to the services most often requested

Answer: A