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Q21. What is the difference between an Actual Configuration Item and a Configuration Item (CI)?

A. There maybe an active Change created against the CI.

B. There must be an active Change created against the CI.

C. There may be an active Change created against the Actual CI.

D. There must be an active Change created against the Actual CI.

Answer: A


Q22. Impact Analysis is a part of which process?

A. Change Management

B. Incident Management

C. Release Management

D. Configuration Management

Answer: A


Q23. Which statement is true regarding configurations in the Security Group application?

A. Each end user has one and only one Start Center.

B. Limits and tolerances are defined at the system level.

C. End users may go directly to the Service Request application after logging in.

D. The member of a security group that has the option selected Independent of Other Groups? Cannot be a member of other security groups.

Answer: C


Q24. Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?

A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.

B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.

C. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interlaces and workflows that facilitate cross-silo cooperation.

D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

Answer: D


Q25. For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?

A. In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.

B. In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.

C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.

D. In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.

Answer: C


Q26. At what data level are currency codes stored?

A. Site

B. Item

C. System

D. Organization

Answer: C


Q27. What are two inputs of the Asset Management process? (Choose two.)

A. Items

B. Asset Reports

C. Definitive Spares

D. Supporting Contracts

E. Asset Reconciliation Data

Answer: A,D


Q28. In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?

A. Work Orders, Releases, Change, and Tasks

B. View Service Requests, Tasks, Incidents, and Activities

C. Service Requests, Activities and Tasks, Work Orders, and Changes

D. Process Request, View Catalog Request, Activities, and Work Orders

Answer: C


Q29. Which three types of data can be loaded using the Quick Configuration tool of IBM SmartCloud Control Desk V7.5? (Choose three.)

A. Sites

B. Assets

C. Job Plans

D. Person Users

E. Classifications

F. Configuration Items

Answer: B,D,F


Q30. When using the Quick Configuration application in IBM SmartCloud Control Desk to load configuration item data, what is a supported file type?

A. XLS

B. TXT

C. PDF

D. CSV

Answer: D