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2021 Aug C9560-652 free exam
Q1. An object structure can be consumed by which two capabilities? (Choose two.)
A. Pole
B. Action
C. Report
D. Workflow
E. Migration
Answer: C,E
Q2. The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)
A. Roles
B. UserID
C. Ticket Owners
D. Person Groups
E. E-mail Address
F. Security Groups
Answer: A,D,E
Q3. Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5?
A. XSL
B. Java
C. XML
D. VBS
Answer: C
Q4. Which property name is used to discover or debug long running statements?
A. mxe.mbocount
B. mxe.db.QueryTimeout
C. mxe.db.IogSQLTimeLimit
D. mxe.webclient.asyncrendertimelimit
Answer: C
Q5. Which component is optional in an IBM SmartCloud Control Desk V7.5 installation?
A. Web server
B. Directory server
C. Database server
D. Application server
Answer: B
Update C9560-652 question:
Q6. What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?
A. IBM SmartCloud Control Desk
B. IBM SmartCloud Control Desk Entry Edition
C. IBM SmartCloud Control Desk Service Provider Edition
D. IBM SmartCloud Control Desk Service Request Edition
Answer: A
Q7. What is the purpose of the EventTracker filter?
A. Events are logged into a SystemOut.log file.
B. To log events from external monitoring systems.
C. To track the event of the selected components only.
D. It helps to identify potential issues by tracking the overall usage of the application.
Answer: D
Q8. Which three applications have functionality to perform a global search? (Choose three.)
A. Catalog
B. Change
C. Incident
D. Solution
E. Problem
F. Configuration Items
Answer: C,D,E
Q9. What are three sections of the Self Service Center? (Choose three.)
A. My News
B. My Assets
C. My Solutions
D. My Requests
E. My Service Desk
F. My Configuration Items
Answer: A,B,D
Q10. Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?
A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.
B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
C. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.
D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
Answer: D