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2021 Nov C9560-652 exam question
Q21. What is the purpose of the Update Promotion action?
A. To update attributes of the configuration item (CI) based on the information from the Actual CI
B. To update attributes of the Actual CI based on the information from the CI
C. To update attributes of the CI based on the information from the Change Management process
D. To update attributes of the Actual CI based on the information from the Change Management process
Answer: A
Q22. When creating a migration package definition, what are two required attributes? (Choose two.)
A. Type
B. Change Role
C. Migration Group
D. Compiled Source
E. Processing Action
Answer: A,E
Q23. Which edition is included in the IBM SmartCloud Control Desk VMImage solution?
A. Full Edition
B. Entry Edition
C. Everyplace Edition
D. Service Provider Edition
Answer: B
Q24. What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)
A. Data loading
B. Restart server
C. Configure an Organization and Site
D. Service Desk content configuration
E. Service Catalog content configuration
Answer: A,C
Q25. Why is a problem record created?
A. To capture and resolve requests from users
B. To capture an unknown, underlying cause of one or more incidents
C. To capture any event that is not part of the standard operation of a service
D. To capture any QUESTION NO: or matter involving doubt, uncertainly, or difficultly
Answer: B
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Q26. Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)
A. Sybase
B. MySQL
C. Informix
D. IBM DB2
E. Microsoft SQL server
Answer: D,E
Q27. Which process changes the definition of a Configuration Items?
A. Change Management
B. Release Management
C. Configuration Management
D. Configuration Items Management
Answer: C
Q28. Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only a Service Desk and simple change management?
A. Everyplace
B. Entry Edition
C. Service Provider
D. IBM SmartCloud Control Desk
Answer: B
Q29. A self service user can perform which two tasks in the Self Service Center application? (Choose two.)
A. Import data
B. Report an issue
C. Create a workflow
D. Authorize a configuration item
E. Order from the offering catalog
Answer: B,E
Q30. What are three valid outcomes of the IT Asset Management process? (Choose three.)
A. Controlling the changes to the asset
B. Eliminating exposure to risks relating to IT assets
C. Governing assets to drive the right trade-offs in investments and usage of assets
D. Providing accurate and timely information about technology assets and their configuration
E. Providing assets in an accurate and timely manner to supply, movement, or other requests
F. Managing IT assets in compliance with legal, industry, and corporate standards and requirements
Answer: C,E,F