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Q51. Which applications support the automation in IBM SmartCloud Control Desk for processes such as incident, change, or asset management?

A. Workflow, Actions, Escalations

B. Workflow, Logging, Application Designer

C. Application Designer, Job Plans, Escalations

D. Escalations, Automate Scripts, Quick Configuration

Answer: A


Q52. When a bulletin board message has been created and approved, what happens if no audience is specified?

A. An error is generated.

B. The message will be visible to all users.

C. The message will not be visible to any user.

D. The message will only be visible to the creator.

Answer: B


Q53. Which statement is true regarding Work Type settings?

A. Start and Complete Status are mandatory fields to create a work type.

B. Work types can be defined Work Order, Change, Release, and Process Request record types.

C. In order for Work Type settings to be available a restart of the MXServer application server is required.

D. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.

Answer: C


Q54. An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?

A. Problem, Activities and Tasks, Change

B. Problem, Change, Release, and Work Order

C. Problem, Work Order, Change, and Job Plan Tasks

D. Problem, Process Request, Change, and Work Order

Answer: A


Q55. For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?

A. In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.

B. In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.

C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.

D. In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.

Answer: C


Q56. Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?

A. It can process encrypted messages.

B. It can process digitally signed messages.

C. It supports POP3 and IMAP protocols only.

D. It does not support embedded attachments.

Answer: C


Q57. Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?

A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.

B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.

C. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interlaces and workflows that facilitate cross-silo cooperation.

D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

Answer: D


Q58. Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)

A. Sybase

B. MySQL

C. Informix

D. IBM DB2

E. Microsoft SQL server

Answer: D,E


Q59. Where are the default installation log files located in the administrative workstation?

A. <root>\IBM\SMP\logs

B. <root>\IBM\SMP\DE\logs

C. <root>\IBM\SMP\Maximo\logs

D. <root>\IBM\Websphere\AppServer\Profiles\<profilename>\logs\

Answer: A


Q60. What is the purpose of the Update Promotion action?

A. To update attributes of the configuration item (CI) based on the information from the Actual CI

B. To update attributes of the Actual CI based on the information from the CI

C. To update attributes of the CI based on the information from the Change Management process

D. To update attributes of the Actual CI based on the information from the Change Management process

Answer: A