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2021 Nov C9560-656 free practice questions
Q1. Which two applications use catalogs to allow users to search for and order services? (Choose two.)
A. Offerings
B. Catalogs
C. Offering Catalog
D. Self Service Center
E. Create Service Request
Answer: C,D
Q2. A survey must be in which status in order to make and apply updates?
A. Draft
B. Closed
C. Inactive
D. Pending
Answer: A
Q3. Which two types of information are displayed when viewing survey results? (Choose two.)
A. The percentage of each answers for the number of responses.
B. The percentage of users who have responded for tracked surveys.
C. How many users received the survey for tracked but not untracked surveys.
D. How many user received the survey for both tracked and untracked surveys.
E. The percentage of answers responded to for each question weighted a value of one (1).
Answer: A,D
Q4. In IBM SmartCloud Control Desk V7.5, which two types of records can be related to a service group? (Choose two.)
A. Users
B. Assets
C. Access
D. Locations
E. Time Zones
Answer: B,D
Q5. A customer is going through an internal quality audit. The auditor is asking for evidence showing that e-mails have been sent from Service Request and Incident applications. Knowing this information can be pulled from the Communication Log sub tab, which statement is true?
A. Only e-mails associated to Communication templates are stored.
B. Only e-mails created using the Select Action menu are stored and keep associations to Service Requests or Incidents.
C. Communication associated with an escalation or workflow are stored and keep an association to Service Requests or Incidents.
D. Evidence should be pulled through the Communication Template application since an e-mail does not keep an association to its Service Request or Incident.
Answer: C
Avant-garde C9560-656 free question:
Q6. Which application is used to specify which process will be invoked once a user submits an offering?
A. Offerings application
B. Offering Catalog application
C. Process Request application
D. Workflow Designer application
Answer: A
Q7. What data is stored in the Ticket table?
A. Task records
B. Solution records
C. Ticket Template records
D. Service Request records
Answer: D
Q8. In IBM SmartCloud Control Desk V7.5, which statement is true when creating services using the Service Group application?
A. A location must be created before creating a service.
B. The default service type is the same as the service group.
C. A service must be created before creating a service group.
D. A service group and the associated service can have different service types.
Answer: B
Q9. Which action should be taken by an agent before resolving an incident?
A. Complete each worklog entry
B. Mark the incident as a known issue
C. Enter symptom, cause, and resolution in the Solution Details tab
D. For global incidents, each related incident must be resolved manually
Answer: C
Q10. The Service Catalog offering fulfillment process supports which three actions? (Choose three.)
A. Create a Change
B. Relate a Solution
C. Create an Incident
D. Create a Work Order
E. Apply a Ticket Template
F. Assign and Notify an Owner
Answer: A,D,E