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Q11. The Offerings application is used for what two purposes? (Choose two.)
A. To grant administrative rights to offerings
B. To define the approvals for the Offering Fulfillment process
C. To define which catalogs the specific offering is a member of
D. To create a process that will be followed once the offering is approved
E. To create a process that will be followed once the offering is requested
Answer: B,C
Q12. According to ITIL best practices1 what type of record is created first when a user reports an
abnormal situation?
A. Incident
B. Problem
C. Work Order
D. Service Request
Answer: D
Q13. Which two IBM SmartCloud Control Desk V7.5 objects can be used to control how a Service Request offering is fulfilled? (Choose two.)
A. Actions
B. Workflow
C. Escalation
D. Work Order
E. Response Plan
Answer: B,E
Q14. Which two statements are true about the Catalogs application? (Choose two.)
A. It allows adding offerings in Pending status.
B. The Clear a Catalog button removes all offerings.
C. Offerings can be added or removed when the catalog is Active.
D. Only offerings of Service Request and Descriptive type can be added.
E. When the catalog is duplicated, the offerings associated with it are copied.
Answer: A,C
Q15. Which statement is true regarding tasks on job plans?
A. Tasks can contain a nested job plan.
B. Tasks can be added to job plans to track actuals.
C. The sequence is auto-generated when a task is added to a job plan.
D. Estimates can be added for labor, materials, service groups, and tools for the task.
Answer: A
Q16. A solution in which status can be modified in the Solutions application in IBM SmartCloud Control Desk V7.5?
A. In any status
B. Only in Draft status
C. Only in Active status
D. Only in Work in Progress status
Answer: A
Q17. Which Key Performance Indicator is included with the Service Catalog content?
A. Catalog Orders in Approval
B. Service Catalog Waiting for Approval
C. Catalog Orders in Waiting for Approval
D. Service Catalog Service Requests Waiting for Approval
Answer: D
Q18. What are two valid statuses of a solution in the Solutions application in IBM SmartCloud Control Desk V7.5? (Choose two.)
A. Trial
B. Test
C. Draft
D. Active
E. Suspended
Answer: C,D
Q19. When trying to classify a Service Request an expected classification is not displayed but it is listed in the Classification application. What is the most likely cause?
A. The classification is not in an Active status.
B. The Service Request object is not listed in the Use With section.
C. The correct security rights are not granted to the Classification application.
D. The application server must be restarted before new classifications are available for use.
Answer: B
Q20. When creating two new offerings, what must be done so that both offerings will be displayed in the same folder of the offering tree in the Self Service Center?
A. assign the same workflow to both offerings
B. assign the same offering type to both offerings
C. assign the same classification to both offerings
D. assign the same service group to both offerings
Answer: C