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Q51. In IBM SmartCloud Control Desk V7.5, which statement is true about deleting a service group?
A. All related tickets must be deleted before a service group can be deleted.
B. All related work orders must be deleted before a service group can be deleted.
C. The services in that group must be deleted before a service group can be deleted.
D. A service group can be deleted without deleting all the related records and the services in that group.
Answer: C
Q52. Which application grants users access to a specific catalog?
A. Offerings application
B. Catalogs application
C. Security Groups application
D. Catalog Offerings application
Answer: C
Q53. In IBM SmartCloud Control Desk V7.5, which two calendar types are available to be used with Service Level Agreements in the Service Level Agreement application? (Choose two.)
A. Time Calendar
B. Custom Calendar
C. Frequency Calendar
D. Applies To Calendar
E. Calculation Calendar
Answer: D,E
Q54. Which statement is true regarding activities and response plans?
A. Activities specified on response plans are copied over to the service request(SR) when the response plans is applied.
B. Activities specified on the job plan associated with a response plan are copied over to the SR when the response plan is applied.
C. Activities specified on the solution associated with a response plan are copied over to the SR when the response plan is applied.
D. Activities specified on the Ticket Template associated with a response plan are copied over to the SR when the response plan is applied.
Answer: D
Q55. Which statement is true regarding tasks on job plans?
A. Tasks can contain a nested job plan.
B. Tasks can be added to job plans to track actuals.
C. The sequence is auto-generated when a task is added to a job plan.
D. Estimates can be added for labor, materials, service groups, and tools for the task.
Answer: A
Q56. How is the Self Service Center enabled to show the user the assets that are associated to them as custodian?
A. Click the link Show All My Assets
B. View the recent activities in My Requests
C. Double-click on the asset record from the My Assets Pod
D. Click View Service Request and use the arrows next to the assets
Answer: A
Q57. In IBM SmartCloud Control Desk V7.5, which two types of records can be related to a service group? (Choose two.)
A. Users
B. Assets
C. Access
D. Locations
E. Time Zones
Answer: B,D
Q58. In IBM SmartCloud Control Desk V7.5, which statement is true when creating services using the Service Group application?
A. A location must be created before creating a service.
B. The default service type is the same as the service group.
C. A service must be created before creating a service group.
D. A service group and the associated service can have different service types.
Answer: B
Q59. Which two approvers can be used with the default workflow and sections on the Offering application? (Choose two.)
A. Line Manager
B. Asset Manager
C. Financial Manager
D. Fulfillment Manager
E. Service Request Manager
Answer: A,D
Q60. According to ITIL best practices, what is the primary goal when service desk staff works on an incident?
A. Resolve the issue quickly
B. Restore the service quickly
C. Determine what caused the abnormal condition
D. Document the interaction between the service desk agent and the user
Answer: B