Exam Code: C9560-656 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Certification Provider: IBM
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2021 Feb C9560-656 practice exam
Q51. Which feature in IBM SmartCloud Control Desk V7.5 helps a service desk agent create incidents quickly?
A. A job plan that provides a template to standardize work tasks.
B. A web macro function that records all the actions and can be re-run to perform repeatable tasks.
C. Multiple ticket templates applied to the same incident save time and make operations more efficient.
D. A simplified view containing few fields where it is possible to pick one common request as a template.
Answer: D
Q52. Click the Exhibit button.
An IT support specialist is reviewing existing solutions in the Solutions application. She decides to remove a few of the existing keywords from a general list and marks records for deletion in the Add Delete Ke9words dialog. Some of the keywords are associated with the existing Solutions and she receives the system message in the Exhibit.
What will happen when she selects Yes?
A. Records will not removed from the general list.
B. Records will be removed from the general list only.
C. Records will be removed from the general list and from the Solutions Keywords sections.
D. Records will be removed from the general list but values will be left in the Solutions Keywords sections.
Answer: C
Q53. In working with surveys and questions, when can a question and answer set be deleted?
A. If the question not used by any survey and is in Active status.
B. If the question is used by a closed survey and is in Active status.
C. If the question is not used by any survey and is in Archive status.
D. If the question is used by a closed survey and is in Archive status.
Answer: C
Q54. What must a survey have in order to be automatically sent?
A. questions, an escalation, and be set to Active status
B. questions, an object it applies to, and the condition to be met
C. an object the survey applies to, an escalation value, and the status set to Enabled
D. be set to Active status, apply to an object, and have defined the condition to be met
Answer: A
Q55. A user created a service request using the Self Service Center yesterday. How can they add or update additional data to the request today?
A. add a log entry
B. report a new issue
C. add a request entry
D. update the request template
Answer: A
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Q56. What is a valid status sequence for a Ticket Template?
A. Draft> Active > Inactive> Active
B. Draft> Active > Inactive > Revised
C. Draft> Pending > Active> Inactive
D. Draft> Pending > Active> Revised
Answer: A
Q57. What is an objective of problem management?
A. to resolve unknown issues reactively
B. to resolve the root causes of incidents
C. to create problem records to capture known issues
D. to restore normal service operation as quickly as possible
Answer: B
Q58. Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?
A. It is possible to add multiple cart templates in a shopping cart.
B. It is possible to add only one cart template in each shopping cart.
C. It is possible to add multiple cart templates in a shopping cart only after the offering is validated.
D. It is possible to add multiple cart templates in a shopping cart only if each item in the cart template is different.
Answer: A
Q59. Which statement is true about deleting cart templates in the Cart Template application?
A. Cart templates can always be deleted.
B. Cart templates in Active status cannot be deleted.
C. Cart templates can be deleted only if no offerings have been added in them.
D. Cart templates can be deleted only if they have not been added to any shopping cart.
Answer: A
Q60. A solution in which status can be modified in the Solutions application in IBM SmartCloud Control Desk V7.5?
A. In any status
B. Only in Draft status
C. Only in Active status
D. Only in Work in Progress status
Answer: A