Exambible offers free demo for C9560-656 exam. "IBM SmartCloud Control Desk V7.5 Service Request Management Implementation", also known as C9560-656 exam, is a IBM Certification. This set of posts, Passing the IBM C9560-656 exam, will help you answer those questions. The C9560-656 Questions & Answers covers all the knowledge points of the real exam. 100% real IBM C9560-656 exams and revised by experts!
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Q41. What is the purpose of selecting the Known Error check box?
A. It copies the problem summary and details to a new Bulletin Board Message for all users to see.
B. It enables the New Row button on the Related Records tab so additional records can be linked to the problem.
C. It adds the problem to the collection of known errors that service desk agents use to provide quick resolution to related problems.
D. It removes the current problem from the list being worked by a problem analyst because it is already being worked with another record.
Answer: C
Q42. IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications. Which action revokes user access to the Desk Agent Expert view?
A. modification of the global system property only
B. modification in the Security Groups application only
C. modification in the Person Group and Database Configuration applications
D. modification of the global system property and in the Security Groups application
Answer: B
Q43. Which statement is true regarding organization and site on a job plan?
A. both organization and site are optional
B. both organization and site are mandatory
C. organization is optional, site is mandatory
D. organization is mandatory, site is optional
Answer: A
Q44. If a response plan is applied to an existing work order, which two fields will be overwritten on the work order by the response plan if defined? (Choose two.)
A. Priority
B. Vendor
C. Customer
D. Owner Group
E. Service Group
Answer: B,D
Q45. Which two types of information are displayed when viewing survey results? (Choose two.)
A. The percentage of each answers for the number of responses.
B. The percentage of users who have responded for tracked surveys.
C. How many users received the survey for tracked but not untracked surveys.
D. How many user received the survey for both tracked and untracked surveys.
E. The percentage of answers responded to for each question weighted a value of one (1).
Answer: A,D
Q46. When a Self Service Center user is searching for a particular offering, how can they tell the difference between an offering and a solution if they performed a general search using the Search field?
A. Offerings have puzzle pieces as icons.
B. Offerings usually have icons that represent their service.
C. Offerings for the user will be found in Frequent Requests.
D. Offerings can only be found in the Request New Service folder.
Answer: B
Q47. Which two workflow types can be specified on a Service Catalog offering for service request fulfillment? (Choose two.)
A. Default
B. Job Plan
C. Sub-process
D. User Defined
E. Response Plan
Answer: A,E
Q48. Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?
A. It is possible to add multiple cart templates in a shopping cart.
B. It is possible to add only one cart template in each shopping cart.
C. It is possible to add multiple cart templates in a shopping cart only after the offering is validated.
D. It is possible to add multiple cart templates in a shopping cart only if each item in the cart template is different.
Answer: A
Q49. Which feature remains disabled by activating the mxe.LDAPUserMgmt property when using the LDAP-based authentication configuration?
A. Create users
B. Self-registration
C. Update user information
D. Add and delete security groups
Answer: B
Q50. The Offerings application is used for what two purposes? (Choose two.)
A. To grant administrative rights to offerings
B. To define the approvals for the Offering Fulfillment process
C. To define which catalogs the specific offering is a member of
D. To create a process that will be followed once the offering is approved
E. To create a process that will be followed once the offering is requested
Answer: B,C