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Q1. What is one of the key strategies that companies should be looking at to build a social business agenda?
A. Align your strategy for maximum profit
B. Gainsocial trust
C. Engage your IT manager as the leader of your social business agenda
D. Network your entire infrastructure with bi-directional, unfettered Internet access
Answer: A
Q2. What new capability allows the uploading of images and videos so that they can be viewedin-line in IBM Connections?
A. Information center
B. Media center
C. Media gallery
D. Information hub
Answer: C
Explanation: Reference:http://www-10.lotus.com/ldd/lcwiki.nsf/dx/Whats_new_in_this_release_ic301(communities)
Q3. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?
A. SocialGaming
B. Social Analytics
C. Social Surveys
D. Social Newsletters
Answer: C
Q4. Which IBM product provides an easy-to-set-upteam-based content-sharing solution that is a quick first step along the road to a Social Business?
A. IBM Lotus Protector
B. IBM Lotus Symphony
C. IBM Lotus Quickr
D. IBM FileNet
Answer: B
Q5. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?
A. Connectors
B. Fileshare
C. HTML
D. Attachments
Answer: A
Q6. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?
A. Connectors
B. Fileshare
C. HTML
D. Attachments
Answer: A
Q7. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and .
A. Insulated (private)
B. Identifying (personalized)
C. Informational (helpful)
D. Incredible (awesome)
Answer: B
Q8. What is one of the goals when first meeting with customers?
A. Provoke your customer to thought and action as tohow Social Business is changing how we work.
B. Ask them which products they are going to buy today
C. Determine how much budget they have
D. Deliver high-pressure sales tactics to close the deal
Answer: A
Q9. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their . Remember, eats strategy for lunch!
A. Location
B. CEO
C. Stock price
D. Culture
Answer: A,D
Q10. What is the best way to tell if your social software sales session went well with your customer?
A. When you have finished all of your slides
B. When you have polite nods from your attendees
C. When you have a drawing showing ideas that cover a compelling personalizedsocial software solution for that customer
D. When they ask to connect to you via LinkedIn
Answer: B