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Q11. What is one of the goals when first meeting with customers?
A. Provoke your customer to thought and action as tohow Social Business is changing how we work.
B. Ask them which products they are going to buy today
C. Determine how much budget they have
D. Deliver high-pressure sales tactics to close the deal
Answer: A
Q12. What is one of IBM's key differentiators whenit comes to delivering a Social Business solution?
A. We offer a single, rigid stack that needs to be installed as a single, inflexible solution
B. We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model
C. We offer Facebook log-in credentials
D. We offer only cloud-based solutions
Answer: B
Q13. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?
A. Connectors
B. Fileshare
C. HTML
D. Attachments
Answer: A
Q14. Who cares about Social Business at your customer site?
A. Only IT should control the requirements and specifications for Social Business.
B. HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
C. Social Business strategy is not affected by internal requirements.
D. Selling software and services should be your prime concern, not what the customer needs
Answer: B
Q15. What is one of IBM's key differentiators whenit comes to delivering a Social Business solution?
A. We offer a single, rigid stack that needs to be installed as a single, inflexible solution
B. We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model
C. We offer Facebook log-in credentials
D. We offer only cloud-based solutions
Answer: B
Q16. What is one of the goals when first meeting with customers?
A. Provoke your customer to thought and action as tohow Social Business is changing how we work.
B. Ask them which products they are going to buy today
C. Determine how much budget they have
D. Deliver high-pressure sales tactics to close the deal
Answer: A
Q17. What in IBM Connections provides “crowd-sourcing” - a great way to gather structured feedback and promote ideas from the community?
A. Information center
B. Forums
C. Profiles
D. Ideation blogs
Answer: D
Explanation: Reference:http://en.wikipedia.org/wiki/IBM_Connections(see ideation)
Q18. To a customer, what main value does an IBM Business Partner bring to an IBM Connections implementation?
A. They can provide legacy systems expertise
B. They provideinstallation, integration, and trusted consulting to ensure the success of the project
C. They can provide discounted sales quotes
D. They can provide impressive presentations
Answer: B
Q19. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?
A. Machines are more reliable thanpeople.
B. Your people are costing you too much money. Let me show you how to replace them with computers.
C. People don't add to the shareholder value, only profits do.
D. What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
Answer: D
Q20. What design theme allows IBM Connections to beplugged in and accessed from a variety of different software and mobile products?
A. Social everywhere
B. Idea center
C. Social forums
D. Blogs
Answer: A