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Q1. What is IBM's market position in ECM?
A. Number 1 with 13% market share
B. Number 2 with 5% market share
C. Number 3 with 3% market share
D. Number 4 with 2% market share
Answer: A
Explanation: Reference:
https://www.google.com.pk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&uact=8&ved=0CCgQFjAE&url=https%3A%2F%2Fwww.ibm.com%2Fdeveloperworks%2Fcommunity%2Ffiles%2Fform%2Fanonymous%2Fapi%2Flibrary%2Fd6c6d9bf-82b9-4978-b4e2-0f85f0ca3207%2Fdocument%2F360bd707-81b7-464b-bc62-c857f50644bf%2Fmedia%2FECM_WhyIBMECM.pdf&ei=ytGTVaasOIjiUfTHh6AP&usg=AFQjCNGeYanTy8R7HWhFrES8R gUGFszoDQ&sig2=WwEaqFyYdltkvlYm2hH17g (page 4)
Q2. Which of the following best exemplifies how Content Collector achieves IT savings while also fulfilling legal and
compliance obligations?
A. Integration with most common email platforms
B. Support for virtualized infrastructure
C. Common infrastructure for archiving email, file, and collaboration servers
D. Self-service for legal forensics
Answer: C
Explanation: Reference:
http://www.redbooks.ibm.com/redpapers/pdfs/redp4704.pdf
Q3. Which of the following is not considered a "top of mind" consideration for implementing Value Based Archiving?
A. Reducing the risk potential for sharing sensitive, inappropriate, or private information
B. Finding "smoking gun" emails before they can be used against you
C. Elimination of redundant, obsolete, and trivial content
D. Capturing email for compliance and legal purposes
Answer: C
Q4. What is one way Case Manager supports dynamic case handling?
A. Case workers can view and start new tasks for a case "on the fly".
B. Case workers can close and reopen tasks as often as they want.
C. Work is routed to case workers based on business rules.
D. Case workers can create comments on cases, documents, and tasks whenever they need.
Answer: A
Explanation: Reference:
https://www-304.ibm.com/easyaccess/fileserve?contentid=217781 (slide 9)
Q5. Which of the following would most likely appeal to the Legal role/staff within an organization?
A. Analytics
B. Archiving
C. Discovery
D. Disposal
Answer: B
Q6. How does Datacap software assure that a new application has been entirely filled-in?
A. Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch
B. Datacap sends the file overseas to a team of verifiers who comb through each application
C. Datacap rules will not allow a document to be scanned unless it is filled in
D. Datacap provides a step-by-step guide for the customer to follow when filling in the form
Answer: A
Q7. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?
A. Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B. How do CSRs access all information necessary to respond to customer questions?
C. How do CSRs do scanning of documents today?
D. Do your CSRs need Case Management?
Answer: B
Q8. IBM Case Manager includes key differentiators across the competition including:
A. Based on an industry leading BRMS (business rules) platform
B. Rapid time-to-value with template support and a LOB based design environment
C. Based on an industry leading collaboration platform
D. All of the above
Answer: A
Q9. What percentage of CIOs is making plans to focus on mobility?
A. 84%
B. 50%
C. 27%
D. 5%
Answer: B
Explanation: Reference:
http://newsroom.accenture.com/news/cios-worldwide-see-mobility-as-key-revenue-generator-and-primary-channel- for-customer-engagement-accenture-survey-finds.print
Q10. Which of the following would most likely appeal to the Legal role/staff within an organization?
A. Analytics
B. Archiving
C. Discovery
D. Disposal
Answer: B