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Q1. IBM Case Manager includes key differentiators across the competition including:

A. Based on an industry leading BRMS (business rules) platform

B. Rapid time-to-value with template support and a LOB based design environment

C. Based on an industry leading collaboration platform

D. All of the above

Answer: A


Q2. Which of the following increases the cost and complexity of the collection process?

A. Employees undertaking their own collection process without organizational authorization.

B. The migration of enterprise data to unsecured personal mobile devices.

C. Arduous chain-of-custody documentation on diverse data sources, collection methods and rising information volumes.

D. Intensive post-review computational analysis.

Answer:


Q3. Which IBM bundle comes with Content Navigator?

A. IBM Content Foundation

B. IBM Connections Content Manager

C. IBM Connections Enterprise Content Edition

D. A & C

Answer:


Q4. Who are the two primary technology decision makers and influencers for Content Manager OnDemand solutions?

A. Chief Information Officer and IT Director

B. Chief Customer Officer and CFO

C. Chief Marketing Officer and Chief Compliance Officer

D. Chief Credit Officer and Chief Audit Executive

Answer: A


Q5. Customers that require Social Tools like blogs and wikis and Back-office ECM solutions also need:

A. IBM Content Navigator

B. IBM Connections Enterprise Content Edition

C. IBM Connections Content Manager

D. IBM WebSphere Portal

Answer: C


Q6. Which programming language is NOT required to use IBM Content Navigator?

A. JavaScript

B. HTML5

C. Pascal

D. CSS

Answer: C

Explanation: Reference: https://www-950.ibm.com/events/wwe/iod/iod2013cms.nsf/download/k5294bea61abc1abc14233ffd3e2/$FILE/IOD2013_ECG- 1536.pdf (Slide 4)


Q7. In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?

A. 22 percent

B. 33 percent

C. 41 percent

D. 60 percent

Answer: D

Explanation: Reference:

http://www-03.ibm.com/software/businesscasestudies/us/en/corp?synkey=B447754O72234B08


Q8. What percentage of CIOs is making plans to focus on mobility? 

A. 84%

B. 50%

C. 27%

D. 5%

Answer: B

Explanation: Reference:

http://newsroom.accenture.com/news/cios-worldwide-see-mobility-as-key-revenue-generator-and-primary-channel- for-customer-engagement-accenture-survey-finds.print


Q9. When looking for a good candidate for Advanced Document Imaging and Branch Automation Solutions, what organization characteristics should you look for?

A. Large organizations in the paper-intensive industries of banking, insurance, healthcare, government and manufacturing

B. Widely dispersed organizations that have branches or regional offices where documents are generated or received

C. Organizations that process, store and distribute paper documents internally and looking to digitize and streamline costs.

D. All of the above

Answer:


Q10. Which is not a "Top of Mind" need for case interested executives?

A. Effectiveness of core LOB applications

B. Providing comprehensive visibility into process metrics, spend and customer satisfaction

C. Increasing IT spending

D. Adhering to regulatory compliance and maintaining proper controls and records

Answer: A