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New Microsoft MB2-877 Exam Dumps Collection (Question 1 - Question 10)
New Questions 1
u create a custom entity to manage specific types of services. You need to start scheduling resources for work related to the entity.
What should you do?
A. Create a relationship between the custom entity and Booking Resources entities.
B. Use work orders instead of the custom entity.
C. Add the custom entity to the schedule board.
D. Enable the custom entity for scheduling using universal scheduling.
Answer: D
New Questions 2
u use the mobile application to make updates to an existing Field Service project. You need to publish the changes.
What should you do?
A. Deactivate the project, publish, and then reactivate the project.
B. Publish to a higher version.
C. Publish to the existing version.
D. Clone the project and publish the clone to a higher version.
Answer: C
New Questions 3
u restore Resource Schedule Optimization. You need to optimize individual resource schedules.
What should you do?
A. In Field Service Administration, locate a Resource record and select Optimize Schedule.
B. From the schedule board, right-click a Resource record and select Optimize Schedule.
C. From the schedule board, click Actions and select Optimize Schedule.
D. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.
Answer: C
New Questions 4
u are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.
Which feature should you implement?
A. Business Process Flow
B. Work Order Type
C. Service Task Type
D. Incident Type
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
New Questions 5
field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?
A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
B. On the work order form ribbon, click Get Driving Directions.
C. From the schedule board, click Actions and select Get Driving Directions.
D. Select a work order from any view. On the ribbon, click Get Driving Directions.
Answer: C
New Questions 6
ich three pricing features are only associated with services? Each correct answer presents a complete solution.
A. Flat Fee
B. Percent Markup u2013 Current Cost
C. Minimum Charge Amount
D. Percent of List
E. Minimum Charge Duration
Answer: A,C,E
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- price-list
New Questions 7
rvice technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van.
Which feature should you implement?
A. Warehouse
B. Customer Assets
C. Custom Entities
D. Product Inventory
Answer: D
New Questions 8
ur customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis.
What should you do?
A. Create an agreement and an invoice setup record.
B. Create an agreement. Then, create the invoice setup record and an invoice recurrence schedule.
C. Create a recurring booking setup record. Set the record to create invoices automatically.
D. Create a recurring booking setup record.
Answer: B
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
New Questions 9
ur company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks.
Which two statements are true? Each correct answer presents a complete solution.
A. You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.
B. The duration is the sum of the duration for all services that are included in the incident type.
C. The duration is the sum of the duration for all the service task types that are included in the incident type.
D. You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.
Answer: C,D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
New Questions 10
u need to track a list of serviceable equipment related to a specific service location. Which record type should you use?
A. Products
B. Facilities/Equipment
C. Customer Assets
D. Resources
Answer: C
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