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New Microsoft MB2-877 Exam Dumps Collection (Question 2 - Question 11)
Q1. u plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.
Which three actions should you perform? Each correct answer presents part of the solution.
A. Install Microsoft SharePoint Online.
B. Purchase a Microsoft Azure subscription.
C. Implement Microsoft Power BI Pro.
D. Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.
E. Ensure that you are assigned to the Microsoft Office 365 Global Administrator or Microsoft Dynamics 365 System Administrator role.
Answer: B,D,E
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service
Q2. at are the steps in the purchase order process?
A. Submit, Approval, Review, Receive, Bill
B. Submit, Approval, Receive, Bill
C. Draft, Approval, Submit, Review, Receive, Bill
D. Draft, Approval, Submit, Receive, Bill
Answer: D
Explanation:
References:
https://neilparkhurst.com/2021/02/27/mb2-718-certification-microsoft-dynamics-365-customer-service-field-service-purchasing/
Q3. new service agreement automatically generates 12 monthly work orders for a new customer.
What are two possible status values for the work orders? Each correct answer presents a complete solution.
A. Open-scheduled
B. Open-reserved
C. Open-unscheduled
D. Open-requested
Answer: A,C
Q4. u are a field service administrator. You are configuring bookable resources. You need to configure start and end location for resources.
Which three options can you use? Each correct answer presents a complete solution.
A. Resource Address
B. Company Address
C. Organizational Unit Address
D. Business Unit Address
E. Location Agnostic
Answer: A,B,E
Q5. u are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.
What should you define?
A. schedule
B. objective
C. goal
D. scope
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-scheduling-optimization
Q6. ich work order status value indicates that a technicianu2021s work is ready for review and approval?
A. Closed u2013 Posted
B. Closed u2013 Completed
C. Open u2013 Completed
D. Open u2013 Posted
Answer: C
Q7. r which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service? Each correct answer presents a complete solution.
A. Add inventory to a warehouse.
B. Add or subtract inventory to or from a warehouse.
C. Transfer a product from a warehouse to a truck.
D. Purchase products to sell to a customer.
Answer: A,D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order
Q8. u implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality.
Which two actions should you perform? Each correct answer presents part of the solution.
A. Purchase the required licenses to extend usage of the Resco application beyond field service entities.
B. Implement the standard Microsoft Dynamics 365 mobile application instead of the Resco application.
C. Extend the Resco application to include leads, opportunities, and other entities needed for sales.
D. Register the added entities Resco Woodford application prior to extending the Resco application.
Answer: C,D
Q9. u use Schedule Assistant to schedule work orders.
Which three constraints can you apply? Each correct answer presents a complete solution.
A. Radius
B. Team
C. Roles
D. Customers
E. Sites
Answer: A,B,C
Q10. u are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician.
On which entity should you enter the customeru2021s preferences?
A. agreement
B. resource
C. booking setup
D. account
Answer: C
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
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