Exam Code: M2040-642 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: ICS Social Software Sales Mastery Test v2
Certification Provider: IBM
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Q1. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and .

A. Insulated (private)

B. Identifying (personalized)

C. Informational (helpful)

D. Incredible (awesome)

Answer: B


Q2. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A. Machines are more reliable thanpeople.

B. Your people are costing you too much money. Let me show you how to replace them with computers.

C. People don't add to the shareholder value, only profits do.

D. What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble

Answer: D


Q3. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their . Remember, eats strategy for lunch!

A. Location

B. CEO

C. Stock price

D. Culture

Answer: A,D


Q4. What are the five IT areas that are listed as transformational technologies in IT?

A. Hardware,Database, Software, Web 2.0, XML

B. Mainframe, Departmental, PCs, Internet, Social

C. Vacuum tube, Transistor, RAM, vRAM, Quantum Effect

D. Fortran, COBOL, Basic, C++, Java

Answer: B


Q5. What is the capability called that allows an individualto share their own unique experiences in the IBM Connections product?

A. ShareFiles

B. Talk

C. Blogs

D. WebNotes

Answer: C 

Explanation: Reference:https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0 CFYQFjAC&url=https%3A%2F%2Fwww.ibm.com%2Fdeveloperworks%2Fmydeveloperworks%2Ffiles%2Fbasic%2Fanonymous%2Fapi%2Flibrary%2F8ce1a544-9200-419c-b8a6-94021484a9d8%2Fdocument%2F1073540c-a4e3-415d-b87f-8085f3a3c586%2Fmedia&ei=6wH6T76oH8vfsgaq3-zcBQ&usg=AFQjCNF7EvrM_GEJgL46z-rAeGsi-Ib5FA(page 6, Blogs)


Q6. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A. Connectors

B. Fileshare

C. HTML

D. Attachments

Answer: A


Q7. What design theme allows IBM Connections to beplugged in and accessed from a variety of different software and mobile products?

A. Social everywhere

B. Idea center

C. Social forums

D. Blogs

Answer: A


Q8. What is the flagship (leading product) of IBM social software?

A. IBM WebSphere

B. IBM Connections

C. IBM Lotus Quickr

D. IBM Tivoli Manager

Answer:: B

Explanation: Reference:http://witology.com/en/1285.html(search flagship)


Q9. What affects the value and strategy of Social Business for your customer?

A. The value of Social Business isthe same for every customer.

B. The value is determined by how much they buy.

C. Depends on their industry, where they are in that industry, what their key differentiators are.

D. Only Internet-based companies get value from Social Business.

Answer: C


Q10. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A. SocialGaming

B. Social Analytics

C. Social Surveys

D. Social Newsletters

Answer: C