Pass4sure offers free demo for C9560-656 exam. "IBM SmartCloud Control Desk V7.5 Service Request Management Implementation", also known as C9560-656 exam, is a IBM Certification. This set of posts, Passing the IBM C9560-656 exam, will help you answer those questions. The C9560-656 Questions & Answers covers all the knowledge points of the real exam. 100% real IBM C9560-656 exams and revised by experts!
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Q1. What is a potential benefit related to using Service Desk optional content?
A. Integration with Problem, Change, and Release Management processes.
B. Predefined Service Level Agreements to ensure measurable service delivery.
C. ITIL aligned best practice processes to support service request management.
D. A clearly defined system administrator role supported by dedicated start centers and security groups to align with the functions of the role.
Answer: C
Q2. IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications. How can user access to the desk agent simplified view be revoked?
A. set the global system property desk.agent.sdadeskagent to 0
B. set the global system property desk.agent.simplified.view to FALSE
C. uncheck the Show Desk Agent Simplified View application option in the User Security application
D. uncheck the Show Desk Agent Simplified View application option in the Security Groups application
Answer: D
Q3. In IBM SmartCloud Control Desk V7.5, which two applications can be filtered by individual service or service group? (Choose two.)
A. Users
B. Actions
C. Contracts
D. User Groups
E. Work Orders
Answer: C,E
Q4. A customer has two requirements to be implemented using the Incidents application:
1. A way to track which solutions have been tried on the incidents
2. Generated monthly reports and whether the issues were reported by phone, e-mail, or external system
What two areas of the application satisfy this requirement?
A. use the Worklog tab and the Created By field
B. use the Tried Solutions section and the Source field
C. use the Failure Report section and the Reported By field
D. use the Solution Details tab and the Affected Person field
Answer: B
Q5. Which statement is true of statuses on job plans?
A. An ACTIVE job plan cannot be edited without a revision.
B. Job plans in any status can be viewed from other applications.
C. The NOTREADY status is the default status for new job plans.
D. The status of a job plan can be changed to INACTIVE at any time.
Answer: A
Q6. Which application is used to specify which process will be invoked once a user submits an offering?
A. Offerings application
B. Offering Catalog application
C. Process Request application
D. Workflow Designer application
Answer: A
Q7. How is the Self Service Center enabled to show the user the assets that are associated to them as custodian?
A. Click the link Show All My Assets
B. View the recent activities in My Requests
C. Double-click on the asset record from the My Assets Pod
D. Click View Service Request and use the arrows next to the assets
Answer: A
Q8. Which cron task is used to index ticket1 solution, and service catalog records and make them available in the Global Search application?
A. BBCron
B. LSNP0RQN
C. PmSolutionCron
D. PmobjSearchCron
Answer: D
Q9. Notifications can be sent to users to inform them of catalog requests status only when which configuration has been completed?
A. The e-mail feature turned on in IBM WebSphere or Oracle WebLogic
B. A mail server on the same system as IBM SmartCloud Control Desk
C. A valid host name or IP address in the mail.smtp.host system property
D. A valid DNS server host name or IP address in the maximo.property file
Answer: C
Q10. In IBM SmartCloud Control Desk V7.5, which statement is true about deleting a service group?
A. All related tickets must be deleted before a service group can be deleted.
B. All related work orders must be deleted before a service group can be deleted.
C. The services in that group must be deleted before a service group can be deleted.
D. A service group can be deleted without deleting all the related records and the services in that group.
Answer: C