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Q31. Which language can be used in the Automation Scripts application? 

A. XML 

B. Java 

C. HTML 

D. Jython 

Answer: D 


Q32. Which feature in IBM SmartCloud Control Desk V7.5 helps a service desk agent create incidents quickly? 

A. A job plan that provides a template to standardize work tasks. 

B. A web macro function that records all the actions and can be re-run to perform repeatable tasks. 

C. Multiple ticket templates applied to the same incident save time and make operations more efficient. 

D. A simplified view containing few fields where it is possible to pick one common request as a template. 

Answer: D 


Q33. The Offerings application is used for what two purposes? (Choose two.) 

A. To grant administrative rights to offerings 

B. To define the approvals for the Offering Fulfillment process 

C. To define which catalogs the specific offering is a member of 

D. To create a process that will be followed once the offering is approved 

E. To create a process that will be followed once the offering is requested 

Answer: B,C 


Q34. What are two methods to place a new Service Request (SR) under a Service Level Agreement (SLAy? (Choose two.) 

A. The SLA is applied with an action within a workflow. 

B. Click the Apply SLA action from the Select Action menu. 

C. A ticket template includes a SLAt0 be applied to the SR. 

D. A SLA is defined as part of the classification used on the SR. 

E. The self-service user selects a valid SLA when creating a new SR. 

Answer: A,B 


Q35. What are two valid statuses of a solution in the Solutions application in IBM SmartCloud Control Desk V7.5? (Choose two.) 

A. Trial 

B. Test 

C. Draft 

D. Active 

E. Suspended 

Answer: C,D 


Q36. In IBM SmartCloud Control Desk V7.5, what are two default features of a Communication? (Choose two.) 

A. Formatted text and images can be used in the e-mail message. 

B. A person’s e-mail addresses can be added in the address book. 

C. A communication log stores details of the e-mail message and any attachments. 

D. An approval process ensures the communication template can be used only on Approved status. 

E. The calendar associated to the Communication Template can be configured to send e-mails only during business hours. 

Answer: A,C 


Q37. Which two rules apply to various status conditions when creating questions for surveys? (Choose two.) 

A. The default status for the new question Active. 

B. A question can be deleted while in Active status. 

C. A question cannot be moved from Active to Archive status once it is assigned or associated to a survey. 

D. A question can be edited once it is assigned or associated to a survey no matter what the survey status. 

E. Once a question is in Archive status, it will appear in the selection list when selecting questions to add to a survey. 

Answer: A,C 


Q38. In IBM SmartCloud Control Desk V7.5, which two applications can be filtered by individual service or service group? (Choose two.) 

A. Users 

B. Actions 

C. Contracts 

D. User Groups 

E. Work Orders 

Answer: C,E 


Q39. If a response plan is applied to an existing work order, which two fields will be overwritten on the work order by the response plan if defined? (Choose two.) 

A. Priority 

B. Vendor 

C. Customer 

D. Owner Group 

E. Service Group 

Answer: B,D 


Q40. In working with surveys and questions, when can a question and answer set be deleted? 

A. If the question not used by any survey and is in Active status. 

B. If the question is used by a closed survey and is in Active status. 

C. If the question is not used by any survey and is in Archive status. 

D. If the question is used by a closed survey and is in Archive status. 

Answer: C