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2021 Dec C9560-652 practice

Q11. What are two inputs of the Asset Management process? (Choose two.)

A. Items

B. Asset Reports

C. Definitive Spares

D. Supporting Contracts

E. Asset Reconciliation Data

Answer: A,D


Q12. Why would an IBM SmartCloud Control Desk V7.5 user have two Start Centers?

A. The user belongs to two person groups.

B. The user belongs to two security groups.

C. Two Start Centers are assigned to the person group that the user belongs to.

D. Two Start Centers are assigned to the security group that the user belongs to.

Answer: B


Q13. What is the purpose of the Promotion process?

A. To create configuration items (CI) from Actual CIs

B. To create Actual CIs from CIs

C. To enable CIs to be used in the Change Management process

D. To enable Actual CIs to be used in the Change Management process

Answer: A


Q14. Impact Analysis is a part of which process?

A. Change Management

B. Incident Management

C. Release Management

D. Configuration Management

Answer: A


Q15. What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)

A. Number of accesses per month

B. Number of calls to the service desk

C. Percent of users who use the service catalog

D. Percent of users who are aware of the service catalog

E. Number of services published including Service Level Agreements/Targets

Answer: A,C


Updated C9560-652 testing engine:

Q16. Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?

A. Asset Management, Network Management, Event Management

B. Change Management, Contract Management, Performance Management

C. Asset Management, Change Management, Service Request Management

D. Service Request Management, Discovery Management, Problem Management

Answer: C


Q17. What is the IBM SmartCloud Control Desk V7.5 (SCCD) application server used for?

A. To apply SCCD fix packs

B. To generate SCCD EAR files

C. To provide a SCCD runtime environment

D. To customize Maximo Business Object Java code

Answer: C


Q18. The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)

A. Order offerings

B. Create solutions

C. Configure the system

D. Submit service requests

E. Promote configuration items

Answer: A,D


Q19. A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log file. During the maintenance window, the same server was restarted. The user cannot find the new loggers he added previously when he logged back in the next day. What could be the reason?

A. The server was not started properties.

B. The Apply Settings action in the Logging application only works with the current login session.

C. The database was restarted during the maintenance window which over-wrote the logger settings.

D. When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.

Answer: D


Q20. What is the primary use of the IBM SmartCloud Control Desk V7.5 (SCCD) Launchpad?

A. Installing SCCD

B. Transferring core data

C. Using the SCCD Navigator

D. Obtaining SCCD product information

Answer: A