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NEW QUESTION 1

You are a Dynamics 365 for Customer Service developer. You need to configure a new solution.
What should you configure in the new solution?

  • A. Package type
  • B. Installed date
  • C. Publisher
  • D. Team ownership

Answer: C

NEW QUESTION 2

You are a Dynamics 365 for Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields. You need to create forms for each of the following case types:
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Which form types should you create? To answer, drag the appropriate form types to the meet the data entry requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content
NOTE: Each correct selection is worth one point
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 3

You manage a Dynamics 365 for Customer Service instance. You must modify the unit price from two decimal places to four decimal places. You need to ensure the unit price displays with four digits after the decimal. What should you configure?

  • A. Currency field type to whole number
  • B. Base Currency to use four decimal places
  • C. Currency Precision to use four decimal places
  • D. Currency Conversion to use four decimal places

Answer: C

NEW QUESTION 4

You are a Dynamics 365 for Customer Service system administrator. Sales team members work remotely disconnected from the internet at times.
Sales team members need to store documents in the cloud when they are online and share the documents with others with the appropriate permissions.
You need to configure Microsoft Onedrive for Business within Dynamics 365 to meet the requirements. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 5

You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance. A user forgets to sign out from a shared device connected to a Production instance. A second user makes
changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring. Where should you configure this feature?

  • A. each Dynamics 365 instance
  • B. each user m Microsoft 365 admin center
  • C. each user in Dynamics 365
  • D. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant

Answer: A

NEW QUESTION 6

You are a Dynamics 365 for Customer Service system administrator.
You enable the Quick Find view to look up First Name, Last Name, Email, and City on the Contact entity. You need to identify where the Quick Find search will be used.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 7

An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
* prospect to cash process
* customer service cases
* work breakdown structure
* serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 8

You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting invitation from Dynamics. Which users can view the flow button run history?

  • A. People with the appropriate role can see all run history.
  • B. Every user can view all run history.
  • C. System administrators may only view the run history.
  • D. Each user can only view their run history.
  • E. Only the user who creates the button can view the run history for all users.

Answer: E

Explanation:
References:
https://docs.microsoft.com/en-us/flow/share-buttons

NEW QUESTION 9

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past. You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and that have a positive operational
impact percentage.
Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B

NEW QUESTION 10

You are a Dynamics 365 for Customer Service administrator.
A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area. NOTE; Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 11

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Change Elisabeth’s username in the user record from Dynamics 365. Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: A

Explanation:
References:
https://support.microsoft.com/en-us/help/930853/how-to-change-the-user-name-and-the-logon-name-for-auser- record-in-mi

NEW QUESTION 12

You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365. You need to check the latency of the environment.
What should you do?

  • A. Use the organization Insights tool.
  • B. View the Health section of Microsoft Office 365 Admin portal.
  • C. View the Power platform Admin center.
  • D. Run the Dynamics 365 Diagnostics tool.

Answer: D

Explanation:
https://community.dynamics.com/365/customerservice/f/763/t/285347

NEW QUESTION 13

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B

NEW QUESTION 14

You ate a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements:
• Be triggered when a condition is met.
• Run immediately.
• Perform an action when a condition is met.
How should you configure the workflow? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 15

You are a Dynamics 365 for Customer Service system administrator for a company.
The vice president of sales must be able to read account data for her business unit and other business units that report to her.
You need to configure the minimum level of access for the read privilege on the Account entity. Which access level should you assign?

  • A. Organization
  • B. User
  • C. Parent Child Business Unit
  • D. Business Unit

Answer: C

NEW QUESTION 16

You manage the Dynamics 365 for Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  • A. Microsoft OneDrive for Business
  • B. Microsoft Yammer
  • C. Microsoft OneNote
  • D. Microsoft Skype for Business
  • E. Microsoft Exchange Online

Answer: BDE

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/add-office-365-online-services

NEW QUESTION 17

You are a Dynamics 365 for Customer Service developer. You create a custom entity and add custom fields to the case entity.
You must create a solution to include only the custom entity and case entity changes. The solution must allow import and export without errors.
You need to create the solution.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point

  • A. Create a case entity in the new solution and add the custom fields to the new case entity.
  • B. Create a new solution and add the entity named Case to the solutio
  • C. Add the custom fields to the case entity.
  • D. Create the custom entity and custom fields in the case entity within the default solution.
  • E. Add an existing unused entity to the solutio
  • F. Rename the entity to the custom entit
  • G. Add fields needed for the case entity.
  • H. Create the custom entity in the new solution and add the appropriate fields, forms, and views.

Answer: BE

NEW QUESTION 18

A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationship

NEW QUESTION 19

You are a Dynamics 365 for Customer Service developer. You have a solution that uses release version
2.4.2.6. You clone the solution and apply an update. You must assign the cloned solution a new version number using the Microsoft recommended versioning system. You need to set the version number tor the new solution. Which version number should you set?

  • A. 2.4.3.7
  • B. 2.5.0.1
  • C. 15.3.6
  • D. 3.1.17

Answer: B

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/use-segmented-solutions-patch

NEW QUESTION 20

You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. When a user views the Buildings form, a held for Location is missing. You create the field, but the user cannot see it. You need to make the Location field visible to the user. What should you do?

  • A. Change privileges to the user's security role.
  • B. Publish customization.
  • C. Create a new Buildings form.
  • D. Add the Location field to the Buildings view.

Answer: B

NEW QUESTION 21

You are a Dynamics 365 for Customer Service developer. A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 22

You provide add-on components tot Dynamics 365. The deployment requirements for many add-ons are different.
You need to ensure that you meet the deployment requirements for add-ons.
Which solution types should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 23
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