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A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns? Choose 2 answers

  • A. The FlexCard Wizard
  • B. Lightning web components used in FlexCards
  • C. Newport Design System used in FlexCards
  • D. The FlexCard Designer

Answer: CD

A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

  • A. Conditional View
  • B. Flyouts
  • C. State
  • D. Styling

Answer: A

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
• Easy access to frequent processes
• "At a glance" dashboards of customer information
• Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers

  • A. Guide users through complex processes
  • B. Display different actions based on context
  • C. Allow customers to enter bill payment information
  • D. Display a 360° view of the customer

Answer: BD

A company wants to create a new customer buying journey for their website. The buying journey should
include the following functionality:
• Allow the user to enter contact and address information
• Require the user to enter age, gender, and optionally income bracket
• Compute a discount percentage per product based on the customer data provided
• Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers

  • A. OmniScript
  • B. Integration Procedures
  • C. Calculation Procedures and Matrices
  • D. FlexCard
  • E. OmniStudio Action

Answer: ABC

A consultant needs to design an OmniScript to capture the following information:
• Select one payment method from a list of options
• Enter the address information with autocomplete
• Enter a phone number
Which OmniScript elements should be used to capture this information?

  • A. Radio, TypeAhead, and Telephone
  • B. Multi-Selec
  • C. Address, and Telephone
  • D. Checkbox, Geolocation, and Number
  • E. Select, TypeAhead, and Number

Answer: A

A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue? Choose 2 answers

  • A. Use a table or chart to display data
  • B. Use a flyout action to display additional information
  • C. Use a condition to hide data unless specific criteria are met
  • D. Put specific fields in a collapsible block

Answer: BD

A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers

  • A. Datatable
  • B. Remote Action
  • C. Response Action
  • D. Edit Block

Answer: CD

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?

  • A. Enables easier global styling changes
  • B. Allows multiple data sources to be used
  • C. Enables the FlexCard to be used on a Community page
  • D. Allows conditional views with the Toggle element on each child card

Answer: B

A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers

  • A. Calculation Matrix
  • B. DataRaptor Transform
  • C. DataRaptor Extract
  • D. Calculation Procedure

Answer: AC

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers

  • A. Actions
  • B. Custom Styles
  • C. Menu elements
  • D. Datatables
  • E. Newport Design System

Answer: ABC

When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

  • A. Prefill data for users when possible
  • B. Replicate existing processes as-is
  • C. Provide keystroke commands for data entry
  • D. Divide complex processes into sections
  • E. Provide user help text

Answer: ADE

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

  • A. Deploy the existing OmniScript to the Community portal using OmniOut.
  • B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
  • C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
  • D. Duplicate the existing OmniScript and deploy the new script on the website.

Answer: B

Which of the following is a key difference between Integration Procedures and DataRaptors?

  • A. DataRaptors can access data from external sources.
  • B. DataRaptors can invoke multiple actions in a single server call.
  • C. Integration Procedures can access data from external sources.
  • D. Integration Procedures can retrieve data from multiple related objects.

Answer: C

A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?

  • A. Enable the Responsive feature on the Product Name and Model field elements
  • B. Enable the Mobile-First feature in FlexCard settings
  • C. Create two states, one for mobile devices and another for non-mobile devices
  • D. Create two FlexCards, one for mobile devices and another for non-mobile devices

Answer: A

Which OmniScript element can be used to retrieve data from more than one source?

  • A. Calculation Action
  • B. Integration Procedure Action
  • C. DataRaptor Extract Action
  • D. Matrix Action

Answer: B

A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
• Minimize implementation time
• Ensure end-user processes are as simple as possible
• Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers

  • A. Replace existing APEX using DataRaptors and HTTP Actions
  • B. Create new LWC templates for branding and styling
  • C. Implement FlexCards and OmniScripts for the front-end
  • D. Use existing APEX classes as data sources

Answer: AC

A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers

  • A. Headline
  • B. Radio Group
  • C. Email
  • D. Text Area
  • E. Range

Answer: BCD


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