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Q61. What is a valid status sequence for a Response Plan? 

A. Draft> Active > Inactive> Active 

B. New> Active> Inactive > Revised 

C. Draft> Pending > Active> Inactive 

D. New> Pending> Active > Revised 


Q62. IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications. Which action revokes user access to the Desk Agent Expert view? 

A. modification of the global system property only 

B. modification in the Security Groups application only 

C. modification in the Person Group and Database Configuration applications 

D. modification of the global system property and in the Security Groups application 


Q63. When a Self Service Center user is searching for a particular offering, how can they tell the difference between an offering and a solution if they performed a general search using the Search field? 

A. Offerings have puzzle pieces as icons. 

B. Offerings usually have icons that represent their service. 

C. Offerings for the user will be found in Frequent Requests. 

D. Offerings can only be found in the Request New Service folder. 


Q64. Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5? 

A. They group customers. 

B. They group work orders. 

C. They group offerings that are commonly ordered. 

D. They group shopping carts that are commonly submitted. 


Q65. Which statement is true about the Catalogs? 

A. A catalog is a group of one or more offerings. 

B. A catalog is a container for one or more Service Requests. 

C. A catalog is a folder where the users can add favorite offerings. 

D. There are different types of catalogs such as Service Request or Descriptive. 


Q66. Which action is a requirement in order to download and install the Tivoli Remote Diagnostic agent? 

A. Admin mode must be turned on in order to enable downloading the agent. 

B. None; the Tivoli Remote Diagnostic agent does not require an installation. 

C. A user must be logged into the IBM SmartCloud Control Desk to obtain the agent. 

D. None; the agent is available for download for IBM SmartCloud Control Desk clients on the IBM Software and Download website. 


Q67. Which statement is true regarding organization and site on a job plan? 

A. both organization and site are optional 

B. both organization and site are mandatory 

C. organization is optional, site is mandatory 

D. organization is mandatory, site is optional 


Q68. What two type of questions are available when creating question and answer sets for surveys? (Choose two.) 

A. Attribute 

B. Free form 

C. Mandatory 

D. Check Box 

E. Combo Box 

Answer: B,D 

Q69. What type of event can be associated with an object launch point? 

A. New 

B. Create 

C. Update 

D. Activate 


Q70. How can new values be added to the solution ke9word list? 

A. modify the related Solution Classification record 

B. add new values to the SLNKEYWORDS domain 

C. add new values to the Specification available from the Specifications tab 

D. use the Select Add/Delete Ke9words action from the Select Action menu