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Q41. What is a use case for a Ticket Template? 

A. applying a source to a ticket 

B. applying a known solution to a ticket 

C. applying a consistent summary to a ticket 

D. applying a Service Level Agreement to a ticket 


Q42. Which statement is true about deleting cart templates in the Cart Template application? 

A. Cart templates can always be deleted. 

B. Cart templates in Active status cannot be deleted. 

C. Cart templates can be deleted only if no offerings have been added in them. 

D. Cart templates can be deleted only if they have not been added to any shopping cart. 


Q43. Which two statements are true about the Catalogs application? (Choose two.) 

A. It allows adding offerings in Pending status. 

B. The Clear a Catalog button removes all offerings. 

C. Offerings can be added or removed when the catalog is Active. 

D. Only offerings of Service Request and Descriptive type can be added. 

E. When the catalog is duplicated, the offerings associated with it are copied. 

Answer: A,C 

Q44. What two type of questions are available when creating question and answer sets for surveys? (Choose two.) 

A. Attribute 

B. Free form 

C. Mandatory 

D. Check Box 

E. Combo Box 

Answer: B,D 

Q45. Which statement is true about the Self Service Center? 

A. Users with proper access must rebuild the maximo.ear file to remove a section. 

B. Users with proper access can modify the number of sections in the Application Designer. 

C. Users with proper access can modify the content of each section in the Application Designer. 

D. Users with proper access can modify the background of this application in the Application Designer. 


Q46. How can a user create a cart template using the Self Service Center? 

A. Click on Request New Service, click on the offering, and select the Create Template button 

B. Click on the empty cart icon and when the cart dialogue appears, select the Create Template icon 

C. Click on the offering, click Add to Cart, click on the cart icon, and select the Create Template button 

D. Click on Frequent Requests, click My Frequent Requests, and select the Create Cart Template button 


Q47. The Source field indicates how the Service Request was originated. How is the list of possible values changed? 

A. modify the file 

B. edit the TSDTKTSOURCE synonym domain 

C. edit the Service Request application with the Application Designer application 

D. extend the Java class associated with the Source field on the Service Request application 


Q48. Which default workflow is shipped with the product that initiates the approval process for a service request? 






Q49. Notifications can be sent to users to inform them of catalog requests status only when which configuration has been completed? 

A. The e-mail feature turned on in IBM WebSphere or Oracle WebLogic 

B. A mail server on the same system as IBM SmartCloud Control Desk 

C. A valid host name or IP address in the system property 

D. A valid DNS server host name or IP address in the file 


Q50. In the Catalogs application, how can an administrator quickly add several offerings into a catalog? 

A. In the Catalog tab, use the Select Offerings option 

B. Click on the Deploy Multiple Offerings icon on the toolbar 

C. Use the Add Multiple Offerings option in the Select Action menu 

D. In the Offerings tab, use the Add Offering option and select multiple offerings at once