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Q51. Which application is used to specify which process will be invoked once a user submits an offering? 

A. Offerings application 

B. Offering Catalog application 

C. Process Request application 

D. Workflow Designer application 

Answer:


Q52. A Response Plan can be applied by which object? 

A. Action 

B. Quick Insert 

C. Price Schedule 

D. Service Level Agreement 

Answer:


Q53. Which user must be used to delete the Incident queries installed from the Service Desk content? 

A. any user 

B. a database user 

C. only MAXADMIN 

D. only the user that created the query 

Answer:


Q54. Which Key Performance Indicator is included with the Service Catalog content? 

A. Catalog Orders in Approval 

B. Service Catalog Waiting for Approval 

C. Catalog Orders in Waiting for Approval 

D. Service Catalog Service Requests Waiting for Approval 

Answer:


Q55. What data is stored in the Ticket table? 

A. Task records 

B. Solution records 

C. Ticket Template records 

D. Service Request records 

Answer:


Q56. The Weight field is used in the calculation of which option when working with questions for surveys? 

A. survey reports 

B. user responses 

C. question ratings 

D. ordering the questions in a survey 

Answer:


Q57. Which default workflow is shipped with the product that initiates the approval process for a service request? 

A. PMSC_SR3 

B. PMSC_LMD3 

C. PMSC_APP3 

D. PMSC_FMD3 

Answer:


Q58. Which two record types can be found when a user performs a search in the Self Service Global Search application? (Choose two.) 

A. Offering 

B. Incident 

C. Problem 

D. Work Order 

E. Service Request 

Answer: A,E 


Q59. What type of record is required for the E-mail Listener application to process an incoming e-mail message? 

A. user 

B. person 

C. administrator 

D. a valid e-mail address from the sender 

Answer:


Q60. Which statement is true regarding search functions? 

A. It is possible to select additional attributes to search in the Global Search application. 

B. It is possible to select additional objects/classes to search in the Global Search application. 

C. It is possible to select additional attributes to search in the Self Service Global Search application. 

D. It is possible to select additional objects/classes to search in the Self Service Global Search application. 

Answer: