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Q51. Which application is used to specify which process will be invoked once a user submits an offering?
A. Offerings application
B. Offering Catalog application
C. Process Request application
D. Workflow Designer application
Q52. A Response Plan can be applied by which object?
B. Quick Insert
C. Price Schedule
D. Service Level Agreement
Q53. Which user must be used to delete the Incident queries installed from the Service Desk content?
A. any user
B. a database user
C. only MAXADMIN
D. only the user that created the query
Q54. Which Key Performance Indicator is included with the Service Catalog content?
A. Catalog Orders in Approval
B. Service Catalog Waiting for Approval
C. Catalog Orders in Waiting for Approval
D. Service Catalog Service Requests Waiting for Approval
Q55. What data is stored in the Ticket table?
A. Task records
B. Solution records
C. Ticket Template records
D. Service Request records
Q56. The Weight field is used in the calculation of which option when working with questions for surveys?
A. survey reports
B. user responses
C. question ratings
D. ordering the questions in a survey
Q57. Which default workflow is shipped with the product that initiates the approval process for a service request?
Q58. Which two record types can be found when a user performs a search in the Self Service Global Search application? (Choose two.)
D. Work Order
E. Service Request
Q59. What type of record is required for the E-mail Listener application to process an incoming e-mail message?
D. a valid e-mail address from the sender
Q60. Which statement is true regarding search functions?
A. It is possible to select additional attributes to search in the Global Search application.
B. It is possible to select additional objects/classes to search in the Global Search application.
C. It is possible to select additional attributes to search in the Self Service Global Search application.
D. It is possible to select additional objects/classes to search in the Self Service Global Search application.