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Q51. An object structure can be consumed by which two capabilities? (Choose two.)

A. Pole

B. Action

C. Report

D. Workflow

E. Migration

Answer: C,E


Q52. What is created once a user submits the Service Catalog Offering?

A. A Catalog Order record

B. A Purchase Order record

C. A Service Request record

D. A Purchase Request record

Answer: C


Q53. Which steps are required for a service desk agent to view all service requests reported by user J.DOE?

A. Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.

B. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.

C. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.

D. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.

Answer: C


Q54. Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?

A. It can process encrypted messages.

B. It can process digitally signed messages.

C. It supports POP3 and IMAP protocols only.

D. It does not support embedded attachments.

Answer: C


Q55. Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?

A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.

B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.

C. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.

D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

Answer: D


Q56. Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)

A. Importing data

B. Managing changes

C. Managing IT assets

D. Administering self-service

E. Managing configuration items

F. Working with incidents and problems

Answer: B,D,F


Q57. What is the purpose of the EventTracker filter?

A. Events are logged into a SystemOut.log file.

B. To log events from external monitoring systems.

C. To track the event of the selected components only.

D. It helps to identify potential issues by tracking the overall usage of the application.

Answer: D


Q58. What is the purpose of the Promotion process?

A. To create configuration items (CI) from Actual CIs

B. To create Actual CIs from CIs

C. To enable CIs to be used in the Change Management process

D. To enable Actual CIs to be used in the Change Management process

Answer: A


Q59. Why would an IBM SmartCloud Control Desk V7.5 user have two Start Centers?

A. The user belongs to two person groups.

B. The user belongs to two security groups.

C. Two Start Centers are assigned to the person group that the user belongs to.

D. Two Start Centers are assigned to the security group that the user belongs to.

Answer: B


Q60. What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)

A. Number of accesses per month

B. Number of calls to the service desk

C. Percent of users who use the service catalog

D. Percent of users who are aware of the service catalog

E. Number of services published including Service Level Agreements/Targets

Answer: A,C