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New Cisco 400-051 Exam Dumps Collection (Question 14 - Question 23)

Q14. A UCCX manager is monitoring several groups and has added a new team for the finance department. The manager can monitor all team members except those that have just been added in the finance department.

Which UCCX administration steps can resolve the issue?

A. Wizards> RmCm Wizards > Modify existing service queue

B. Subsystem> RmCm> Resources

C. Subsystem> RmCm> Contact service queue

D. Subsystem> Team> Assign supervisor and contact service queue

E. Tools> User management> Agent capability view

Answer: B


Q15. A client wants to play and compose voice messages from Microsoft Outlook. What is required for this functionality?

A. single inbox synchronisation with send and draft messages

B. single inbox with ViewMail

C. single inbox with mailboxes larger than 2 GB

D. single inbox user message delivery with folder deletion

Answer: B


Q16. The UCCX consultant is creating a new script must perform an action after the call is terminated between the agent and the caller used to perform this post call action?

A. The delay step to allow the call to continue after audio call termination.

B. the OnExcpetionClear step to allow the script to continue to the next command in the script

C. the Goto step to allow the script to continue to the next command in the script.

D. the CallSubFlow step to continue on to the next command.

Answer: C


Q17. Where can a Cisco Unified CM administrator define Call Detail Records data collection interval (Choose two.)

A. Cisco Unified Reporting

B. Cisco Unified CM Administration Enterprise Parameters

C. Cisco Unified Serviceability

D. Cisco Unified CM Administration Service Parameters

E. Call Detail Records data collection interval is not a configurable parameter.

Answer: B


Q18. Which two guidelines are recommended when configuring agent phones for Cisco Unified CCX agents?

(Choose two.)

A. ln the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to 2.

B. ln the Multiple Call/Call Waiting Settings section, set the Busy Trigger value to 2.

C. The Unified CCX extension for the agent must be listed within the top four extensions on the device profile.

D. ln the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to at least 3.

E. Always enable SRTP when configuring an agent phone.

Answer: AC

Explanation:

Guidelines for Agent Phone Configuration

Follow these guidelines when configuring agent phones for Unified CCX agents:

Choose Device> Phone in

Unified Communications Manager Administration. The Find and List Phones window is displayed.

Enter search criteria to locate a specific phone and click Find. A list of phones that match the search criteria is displayed. Click the device name of the phone to which you want to add a directory number. The Phone Configuration window is displayed.

ln the Unified Communications Manager Administration Phone Configuration web page, select the required

Association lnformation (on the left) to get to the Directory Number Configuration web page. On this page, make the following changes:

ln the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to 2 (default is 4) for Cisco Unified lP Phones 7900 Series and 3 for Cisco Unified lP Phones 8961, 9951, and 9971.

Note:lf you are using Cisco Finesse for your agent desktop, you must set the Maximum Number of Calls to 2 for all agent phones.

ln the Multiple Call/Call Waiting Settings section, set the Busy Trigger value to 1 (default is 2).

ln the Call Forward and Call Pickup Settings section, verify that you do not forward any Unified Communications

Manager device to the Unified CCX extension of an agent.

ln the Call Forward and Call Pickup Settings section, verify that you do not configure the Unified CCX extension of an agent to forward to a Unified CCX route point.

Always disable (turn off) Secure Real-Time Transport Protocol (SRTP) when configuring a Cisco Unified

Communications product. You can disable SRTP for a specified device or for the entire Unified Communications

Manager:

For a specified device-Choose Device > Phone. ln the Find and List Phone page, select the required phone device. Ln the Phone Configuration page for the selected phone, scroll down to the Protocol Specific lnformation section.To turn off SRTP on the phone device, select any one of the Non Secure SCCP Profile auth by choices from the drop-down list in SCCP Phone Security Profile or SCCP Device Security Profile field.

For the entire Unified Communications Manager cluster-Choose System > Enterprise Parameters. ln the Enterprise

Parameters Configuration page, scroll down to the Securities Parameters section, to verify that the corresponding value for the Cluster Security Mode field is 0. This parameter indicates the security mode of the cluster. A value of 0 indicates that phones will register in nonsecure mode (no security).

The Unified CCX extension for the agent must be listed within the top 4 extensions on the device profile. Listing the extension from position 5 on will cause Unified CCX to fail to monitor the device, so the agent will not be able to log in.

Do not forward any Unified Communications Manager device to the Unified CCX extension of an agent.

Do not configure the Unified CCX extension of an agent to forward to a Unified CCX route point.

Do not use characters other than the numerals 0 to 9 in the Unified CCX extension of an agent.

Do not configure two lines on an agent phone with the same extension when both lines exist in different partitions.

Do not assign a Unified CCX extension to multiple devices.

Do not configure the same Unified CCX extension in more than one device or device profile. (Configuring a Unified

CCX extension in one device or device profile is supported.)

To use Cisco Unified lP Phones 9900 Series, 8900 Series, and 6900 Series as agent devices, the RmCm application user in Unified Communications Manager needs to have "Allow device with connected transfer/conference" option assigned to itself.


Q19. Which two security services are provided by the Phone Proxy function on a Cisco ASA appliance? (Choose two.)

A. lt provides internetworking to ensure that extended lP Phone traffic is encrypted as long as the Cisco Unified Communications Manager is in secure mode.

B. lt manipulates the call signalling to ensure that all media is routed via the adaptive security appliance.

C. lt requires a remote routing device with an lPsec VPN tunnel.

D. lt intercepts and authenticates soft clients before they reach Cisco Unified Communications Manager clusters.

E. lt supports encrypted TFTP operation of lP phone configuration files.

Answer: BD


Q20. Refer to the exhibit.

A Cisco collaboration engineer has been asked to remove the ability HQ phone 2 to dial HQ phone 1 by URl dialling. After removing the partition assigned to hqphone1@cisco.com HQ phone 2's CSS, HQ phone 2 is still able to reach HQ phone 1. Why is the HQ phone 1 still reachable using URl dialling?

A. Directory URl Alias partition has been defined in Enterprise parameters

B. Phone needs to be reset for changes to take effect

C. Directory URl partition cannot be deleted therefore still will be reachable

D. CSS Changes failed to be applied after hitting save due to Database replication issue

Answer: A


Q21. Which four attributes are needed to determine the time to complete a TFTP file transfer process? (Choose four.)

A. Response Timeout

B. File type

C. File Size

D. round trip - time

E. network interface type

F. packet loss percentage

G. network throughput

Answer: ACDF


Q22. Which configuration file does a Cisco lP phone with MAC address 1111.2222.3333 request from the TFTP server when an lnitial Trust List file is present?

A. SEP111122223333.cnf.xml B. SEP111122223333.cnf

C. SEP111122223333.cnf.xml.sgn

D. SEPDefault.cnf.xml.sgn

E. SEP111122223333.cnf.xml.enc.sgn

Answer: C


Q23. Refer to the exhibit.

Which three facts can be determined about the audio parameters of this call from this session description protocol? (Choose Three)

A. The DTMF relay will be RFC2833

B. The codec will be G711

C. The codec will be G729

D. VAD will be disabled for this call

E. VAD will be enabled for this call

F. The call will be a T38 fax call

Answer: ACD


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