The Up To The Immediate Present Guide To 220-1002 Prep

NEW QUESTION 1
An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office. Which of the following would MOST likely reduce this
symptom? (Select TWO).

• A. Close applications when tasks are completed.
• B. Increase the time to dim the screen automatically.
• C. Increase the frequency for syncing corporate email.
• D. Set the smartphone display to maximum brightness.
• E. Connect to the office WiFi network automatically.
• F. Disable 802.11ac and use mobile data exclusively.

Answer: AE

NEW QUESTION 2
A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

• A. Politely ask the user to call back
• B. Ask another technician to take the call
• C. Troubleshoot the issue for the user
• D. Input the issue as a ticket and escalate to Tier 2
• E. Put the user on hold and troubleshoot after the scheduled break

Answer: B

NEW QUESTION 3
Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Select two.)

• A. UPS
• B. Server rack
• C. PoE phone
• D. Desktop printer
• E. Modem
• F. Patch panel

Answer: AB

NEW QUESTION 4
A systems administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company’s AUP. Which of the following would be the NEXT appropriate act?

• A. Promptly notify the administrator’s immediate supervisor
• B. Rename the folder on the server, and notify the information security officer
• C. Move the folder to another location on the server, and notify the local authorities
• D. Ask the owner to move the files from the server to a local computer

Answer: A

NEW QUESTION 5
Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe’s coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe’s phone and sees the following:

Which of the following is the MOST likely cause of the problem?

• A. Joe should be using WEP security on his hotspot for faster throughput
• B. Someone else is using Joe’s hotspot due to weak password
• C. Joe’s hotspot gave him an invalid IP address
• D. Joe is likely in a poor signal area and should try another area

Answer: B

NEW QUESTION 6
After a security audit, a technician is tasked with implementing new measures to help secure company workstations. The new policy states that all workstations must be signed off at night, a password is necessary to boot the computer, and encryption must be enabled. Which of the following features should the technician implement to BEST meet these requirements? (Choose three.)

• A. Screen locks
• B. Screensaver passwords
• C. UEFI passwords
• D. Login time restrictions
• E. Strong passwords
• F. Multifactor authentication
• G. BitLocker
• H. Credential Manager
• I. Smart card
• J. Biometric authentication

Answer: ABG

NEW QUESTION 7
A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?

• A. PSU alarm
• B. Humidity alarm
• C. Temperature alarm
• D. Motion alarm

Answer: C

NEW QUESTION 8
A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?

• A. Reboot into safe mode
• B. Check the boot order
• C. Format the drive
• D. Perform Windows Recovery
• E. Run the chkdsk command

Answer: B

NEW QUESTION 9
A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?

• A. Check to ensure the printer selected is the default printer
• B. Check the status of the print server queue
• C. Cancel all documents and print them again
• D. Check that the printer is not offline print mode

Answer: B

NEW QUESTION 10
A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?

• A. The computer has GRUB Legacy installed
• B. Windows Startup services are not running
• C. An incompatible partition is marked as active
• D. An unsupported version of Windows is installed

Answer: C

NEW QUESTION 11
Which of the following is a community supported, open source OS used for both services and workstations?

• A. IOS
• B. Windows 10
• C. Linux
• D. OS X

Answer: C

NEW QUESTION 12
Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as “ConnectMe” and appears as unsecure. Which of the following should the help desk perform to fix the issue?

• A. Remote into Ann’s system and restart the wireless adapter
• B. Ask Ann to open a browser and watch for a redirect page
• C. Advice Ann to pug an Ethernet cable into her laptop
• D. Direct Ann to run an antivirus program on her laptop

Answer: B

NEW QUESTION 13
A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?

• A. Disable System Restore.
• B. Create a restore point.
• C. Apply system updates.
• D. Restart into safe mode.

Answer: D

NEW QUESTION 14
A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

• A. Standard formatting
• B. HD drilling
• C. Low-level formatting
• D. HD partitioning

Answer: C

NEW QUESTION 15
A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Select TWO).

• A. System files have been deleted
• B. Proxy settings are configured improperly
• C. The OS has been updated recently.
• D. There are disabled services on the vendor website.
• E. Program file permissions have changed recently.
• F. There is a rogue anti-malware program.

Answer: DF

NEW QUESTION 16
Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

• A. Files disappearing
• B. File permission changes
• C. Application crash
• D. Too many start items

Answer: A

NEW QUESTION 17
A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?

• A. Disconnect the PC from the network
• B. Perform an antivirus scan
• C. Run a backup and restore
• D. Educate the end user

Answer: A

NEW QUESTION 18
Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.
Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?

• A. An IP conflict is present
• B. A corporate VPN is enabled
• C. A firewall exception must be set
• D. HomeGroup must be enabled

Answer: C

NEW QUESTION 19
Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.
Which of the following should the technician have covered previously as part of the original repair?

• A. End-user education
• B. Pre-installation environment cleaning
• C. Disabling of System Restore
• D. Infected system quarantine

Answer: A

NEW QUESTION 20
Which of the following must be enabled to configure 20 new machines to be booted over a network?

• A. Multi-boot
• B. Dynamic
• C. PXE
• D. GPT

Answer: C

NEW QUESTION 21
Company policy states that users must secure their laptops before leaving the office for the evening Which of the following physical security measures should be used?

• A. Cable lock
• B. Windows key + L
• C. Smart card removal
• D. Key fob
• E. BIOS password

Answer: A

NEW QUESTION 22
A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?

• A. Air filters
• B. Privacy screens
• C. Vacuums
• D. ESD mats

Answer: A

NEW QUESTION 23
A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)

• A. Administrative share permissions
• B. Mapped drives
• C. Group Policy hours restriction
• D. Denied write/delete permissions
• E. Disabled proxy settings

Answer: BD

NEW QUESTION 24
A technician logs on to a Linux computer and runs the following command: ps -aux | grep vi
Which of the following MOST accurately describes the effect of the command?

• A. It kills any running programs starting with the letters vi.
• B. It opens a list of directories that start with the letters vi.
• C. It creates a new file named grep in the current working directory.
• D. If finds a list of processes running a text editor.

Answer: D

NEW QUESTION 25
A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?

• A. Open license
• B. Personal license
• C. Corporate license
• D. Enterprise license

Answer: A

NEW QUESTION 26
A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10.
Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

• A. Unattended installation
• B. Remote network installation
• C. In-place upgrade
• D. Clean installation

Answer: A

NEW QUESTION 27
An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

• A. Untrusted software
• B. Outdated antivirus
• C. MDM policies
• D. Inactive VPNs

Answer: D

NEW QUESTION 28
A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved. Which of the following methods would the technician MOST likely perform on the computer?

• A. Unattended installation
• B. Refresh upgrade
• C. Clean installation
• D. In-place upgrade

Answer: B

NEW QUESTION 29
A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.
Which of the following should the technician replace to prevent these issues in the future?

• A. System memory
• B. Surge protector
• C. Hard drives
• D. Battery backup

Answer: D

NEW QUESTION 30
A user’s smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the following steps should be taken FIRST to determine the cause of the issue?

• A. Uninstall the camera application
• B. Check the application permissions
• C. Reset the phone to factory settings
• D. Update all of the applications on the phone
• E. Run any pending OS updates

Answer: B

NEW QUESTION 31
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