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Q51. Which three tools are used to create phone user accounts in Cisco Unified Communications Manager Express? (Choose three.) 

A. Cisco Configuration Professional 





F. Cisco Security Device Manager 

Answer: A,C,D 

Q52. Which three methods can an engineer use to create users in Cisco Unity Connection? (Choose three.) 

A. Local 

B. Cisco Unified Presence Server 

C. Cisco Unified Communications Manager 



F. Outlook 

Answer: A,C,D 

Q53. Users report volume issues with recordings in Cisco Unity Connection. Which feature can be disabled to prohibit automatic volume adjustments to recordings? 


B. Noise Reduction 

C. Audio Normalization 



Q54. An end user has made more attempts to log in than allowed, using the wrong voice-mail pin. The user has been locked out..Which submenu does an administrator select to unlock the pin? 

A. Change password 

B. Password settings 

C. Message settings 

D. Mailbox 


Q55. Which IM and Presence chat feature allows for an always-available chat room that remains active, even if all of the participants leave the chat? 

A. Personal 

B. Group 

C. Persistent 

D. Ad-hoc 


Q56. Which Cisco Unified Communications Manager configuration causes an IP phone screen to display a "registration rejected" message? 

A. Cisco Unified Communications Manager is unable to reach user IP phone. 

B. Cisco Unified Communications Manager database replication status is 2. 

C. Cisco Unified Communications Manager auto registration is disabled. 

D. Cisco Unified Communications Manager is unable to allocate DN. 

E. Cisco Unified Communications Manager subscriber is offline. 


Q57. A company has a 5-digit dial plan. A junior engineer inquires about the directory number external masks. Why are external masks used? 

A. to block calling number identification 

B. to enable called number identification 

C. to convert the calling directory number to the PSTN routable calling directory number 

D. to associate a directory number with a SIP endpoint 


Q58. A user reports that when they receive a voicemail on their phone, they do not receive it in their email as well. Which feature on Cisco Unity Connection should be checked? 

A. Cisco Unified Messaging Service 

B. Enterprise Parameters 

C. Roles 

D. Message Waiting Indicators 

E. Alternate MWI 


Q59. Which option allows an engineer to deploy new firmware to a single phone, while reducing possible impact? 

A. Define a new firmware load on specific device. Save configuration and reset individual device. 

B. Define load in device defaults. Reset Device Pool. 

C. Upload firmware to TFTP server. Restart TFTP service. 

D. Enable Peer Firmware Sharing. 


Q60. Which describes how to provide a third directory number button and a BLF speed dial for twelve of the Cisco Unified IP Phone 7965? 

A. Modify the Standard User softkey template. 

B. Copy the Standard User softkey.template, name it, and add the requested features. 

C. Copy the Standard 7965 button template, rename it, and add the requested features. 

D. It is not possible to add a third DN and a BLF.speed dial to the IP Phone 7965 IP.